Top Rated Local® is pleased to announce that Lyons Self Storage is the number one self storage center in Washington for 2018!
Tons of positive online reviews have earned Lyons Self Storage a 97.35 Rating Score™, a 4.94 average star rating on verified review sites, and a 2018 Top rated Local award! Here’s just one of the fabulous reviews they’ve received:
“Well, I have dealt with storage places before and seen some shady things done. We looked at a couple of storage places before we decided on Lyons Self Storage. For us, it was a no-brainer; the complex was clean, great lighting and a storage manager named Heather. She is awesome! Heather took care of any problems that we had. She always has a smile on her face and really looks after us renters. We totally recommend Lyons Storage and Heather, thank you for all you have done!” -Michael P.
Not Your Average Self Storage Company
We spoke with Heather Sullivan, the manager of Lyons Self Storage, about the business’ outstanding online reputation.
First, we asked Heather how she and the Lyons Self Storage team set themselves apart from other self storage centers in Washington. “Well, the easiest answer is probably that our rates are the best in the area, and we offer great security,” she said. “We take things one tenant at a time, meeting each individual tenant’s needs. We find out where they’re at, we work really hard on not up-selling people. We also work really hard on finding ways to help people save money so that they are not locked in a contract that gets out of control for them.”
Building Success By Focusing on Client Satisfaction
Of course, we also wanted to know the Lyons Self Storage secret to success. According to Heather, it’s all about the customer and treating them well. She said, “[It’s] customer service. We try to make clients as happy as possible and follow what our clients are looking for.”
Here’s Heather’s advice to other businesses that are looking to grow, maintain, or improve their online reputation:
“Give people something that’s worth their time to share, because there are no kickbacks for sharing your experience. It just has to be worth it to them to share that experience. People’s time is valuable and we don’t want to waste it.”
Congratulations to the team at Lyons Self Storage for being a 2018 Top Rated Local award winner, and thank you so much, Heather, for taking the time to speak with us!