Top Rated Local® is pleased to announce that Life Storage is a 2019 award winner for self storage centers in Virginia!
If you’re looking for a safe, secure place to store your belongings in Richmond, look no further than Life Storage.
Life Storage has received more than 100 reviews on three verified sites with an average rating of 4.84 stars, earning them a fantastic Rating Score™ of 94.40 and a 2019 Top Rated Local award for ranking among the top 10 self storage centers in all of Virginia!
Here’s just one of their many five-star reviews:
“My family and I have stored many times at this location. It’s clean and quiet, and the staff is great. The manager, Brian, is very knowledgeable about this business. He has always taken good care of us. Thank you!” – Sarah M.
Not Your Average Self Storage Center
We sat down with Brian, the store manager of Life Storage in Richmond, to learn a little more about what sets them apart and how they managed to build such an impressive online reputation.
When asked what makes them unique compared to the many other self storage centers in Virginia, Brian points to their excellent surveillance system, which gives their clients peace of mind. He told us that they provide a full suite of moving supplies, including trucks, and that customers can contact their 24/7 call center day or night with questions or concerns. They also work with every type of customer, not just customers who need storage solutions.
Customers can book online with life storage, and their Rent-Now program allows clients to rent a unit at any time with no direct employee interaction. They also offer unloading options, as well as centralized billing for clients who require multiple locations under a single account.
We asked Brian what Life Storage’s mission is and how they work to make the world a better place. Brian shared their core values with us, which are team work, accountability, innovation, respect and integrity.
Building Success Through Customer Focus and Customer Relationships
Brian credits Life Storage’s strong online reputation to the fact that they are constantly focused on their customers and committed to building relationships with them. They do this by providing everything their clients need, including packing supplies, as well as by being available for their clients for every situation.
Outside of building a powerful online reputation, word of mouth from clients who have had a good experience has been a large source of business for Life Storage, and their marketing department handles everything else.
There are so many business owners out there looking to grow their business and build their online reputation. Here’s Brian’s expert advice for those business owners:
“Make sure it’s all about your customers. LISTEN and provide solutions, and you will get there.”
Congratulations to the team at Life Storage for being a 2019 Top Rated Local award winner, and thank you so much, Brian, for taking the time to speak with us!
For all of your storage needs in Richmond, we highly recommend Life Storage. Visit their website today!