Colorado’s Top Rated Local® Self Storage Center Award Winner: Guardian Storage Frederick

Top Rated Local® is pleased to announce that Guardian Storage Frederick is one of the Top 10 self-storage facilities in the entire state of Colorado

We are thrilled to say that, thanks to their fantastic Rating Score™, Guardian Storage Frederick is a 2018 Top Rated Local award winner! They’ve earned this award by serving their storage facility customers so well that they’ve left tons of positive reviews. Here are just three of the many terrific reviews they’ve received from their ecstatic customers:

“These people are AMAZING! They’re the nicest people you’ll ever meet, and their place is awesome… [When you choose Guardian Storage Frederick], you’ll have peace of mind knowing that your stuff is looked after 24/7…If you need to be placed on their waitlist, it’s worth it. Just wait for them, because you’ll never have such a great storage unit experience as with them! I’d give them 10 stars if I could! Love you guys!” -Amy C.

“[The employee we worked with] was a huge help! The unit we were there for was already occupied, due to no fault of his. So, he put us into a larger unit for the same price as the original one we were there for. I haven’t dealt with anyone else there, yet. But if they’re all like him, you won’t be disappointed!” -Jessica S.

“Guardian Storage is great! My daughter is going through a messy divorce and [the employee we worked with] was so helpful. He made suggestions and gave us options for storing her ex’s things. Would definitely recommend Guardian.” -Debra C

Not Your Average Self-Storage Company

It is clear that Guardian Storage must be doing something pretty special to gain such an outspoken base of loyal customers. Operations manager, Jason Zelinski, took the time to speak with us about what made this storage facility a local favorite. When asked what makes this business different from its competitors, Jason said “ [It’s the] experience we provide. [We’re always] going the extra mile. [We] make it easy for clients, because moving is stressful. [We’re] always fixing and updating the facility, new roofs, security, etc.. [Our team] makes sure to educate our customers.”

At Guardian Storage, they want to make people less stressed about having to store their stuff. In fact, Jason said, “I feel good when the clients have a positive experience.” The team at Guardian Storage genuinely likes helping people and giving them a better experience than they’ve had from other storage centers.

Building Success Through Positive Customer Experiences

The secret to Guardian Storage Frederick’s success seems to be a winning combination of providing positive experiences and forming personal relationships with customers. As for advice, Jason had these tips to offer business owners:

  • Put in your best effort.
  • Consistently monitor your online reputation.
  • Your name should always be top of mind for potential customers.
  • Do not leave marketing behind.

Congratulations to the team at Guardian Storage Frederick for being a 2018 Top Rated Local award winner!

Arizona’s Top Rated Local® Self-Storage Centers Award Winner: Surprise Mini Storage

Top Rated Local® is pleased to announce that Surprise Mini Storage is a 2018 award winner for self-storage centers in Arizona!

Are you looking for a safe, secure place to store your belongings in Surprise? If so, look no further than Surprise Mini Storage.

Surprise Mini Storage has earned dozens of online reviews with an average rating of 4.87 stars, an impeccable Rating Score™ of 98.68 and a 2018 Top Rated Local award for being rated among the top 10 self-storage centers in all of Arizona!

Here’s just one example of the incredible reviews they’ve received from their happy clients:

“This storage unit facility has been so great and forgiving to my family. No words can describe how grateful I am for all their help. They were always understanding and very helpful; it felt like they weren’t helping strangers but family. If I could give them more stars, I would. I recommend this storage facility to everyone, no doubt!” – Breanna D

Not Your Average Self-Storage Center

At Surprise Mini Storage, customers aren’t considered strangers; every single person who walks through the door is treated with kindness and like they are coming home. The team at Surprise Mini Storage always goes out of their way to help their clients.

This review is a great example of the next-level service that Surprise Mini Storage provides:

“Highly recommended! It was 4:45 p.m. on New Year’s Eve, and the manager waited 25 minutes for me to get there. To top it off, I needed the U-haul back by 9 a.m. the next morning, and I was able to pay her son to help me move in at 6 a.m. New Year’s Day. When I got to the storage center that morning, I was invited in, where she made me breakfast and coffee. I got the truck back on time, and they even took me home! These people are amazing. I highly recommend Surprise Mini Storage. They really treat you like family.” – Thomas N

As you can see, the team at Surprise Mini Storage will go the extra mile to make their customers happy and meet their needs.

Building Success Through Kindness and Hospitality

Nadia credits Surprise Mini Storage’s strong online reputation to its commitment to always being kind and hospitable to their customers. Surprise Mini Storage is a family-owned business that truly treats customers like family.

We asked Nadia what advice she has for business owners looking to grow their business and build their online reputation. Here’s what she had to say:

“Treat your customers with a smile and like you would if you were welcoming them as guests into your home. Even if they don’t decide to use your services, it’s still important to treat them right!”


Congratulations to the team at Surprise Mini Storage for being a 2018 Top Rated Local award winner, and thank you so much, Nadia, for taking the time to speak with us!

For all of your storage needs in Surprise, choose Surprise Mini Storage! Visit their website today.

Utah’s Top Rated Local® Self-Storage Centers Award Winner: Lock It Up Self Storage

Top Rated Local® is pleased to announce that Lock It Up Self Storage is a 2018 award winner for self-storage centers in Utah!

Are you looking for a safe place to store your belongings in Layton? If so, there’s no better option than Lock It Up Self Storage.

Lock It Up Self Storage has earned dozens of online reviews with an average rating of 4.62 stars, an impressive Rating Score™ of 94.17 and a 2018 Top Rated Local award for being ranked among the top 10 self-storage centers in all of Utah!

Here is one of the many reviews their happy customers have given them:

“I stored my RV here for years. The new manager is awesome. She checks all of the units daily and makes sure that everything is secure. Their whole facility has cameras and awesome customer service. I would not want to use another storage facility!” – Tom S

Not Your AverageSelf-Storage Center

The team at Lock It Up Self Storage will always go above and beyond for their clients, and they are always willing to work with them to meet their individual needs. Here is what the IT director of Lock It Up Self Storage, Cooper Hunt, had to say on the matter:

“We always work to make sure that we find solutions that meet our customers’ needs and budget to ensure that we have happy customers all around.”

Lock It Up Self Storage also does everything in their power to make moving easier for their customers with free moving trucks, 24-hour surveillance and more.

This review encapsulates the kind of service customers have come to expect from Lock It Up Self Storage:

“This storage facility is well-kept, secure and conveniently located. The staff is friendly. They also have a moving van you can use to help move your things in! I’d definitely recommend them to anyone!” – James and Kris P

Building Success Through Excellent Customer Service

Cooper credits the impeccable online reputation that Lock It Up Self Storage has built to the team’s commitment to providing great customer service, meeting all of their customers’ needs and doing it all for a competitive rate. Simply put, Lock It Up Self Storage offers everything customers are looking for in a self-storage center, and it compels their customers to share their experience!

In addition to working toward building a strong online reputation, Lock It Up has spread the word about their business by participating in local events, by handing out fliers and by advertising in newspapers, on Facebook and on AdWords.

We asked Cooper what advice he has for other business owners looking to grow their business and build their online reputation. Here is what he had to say:

“Make sure your features are comparable to other business around you and focus on building relationships with your customers.”


Congratulations to the team at Lock It Up Self Storage for being a 2018 Top Rated Local award winner, and thank you so much, Cooper, for taking the time to speak with us!

For safe, secure self-storage and next-level customer service, we highly recommend Lock It Up Self Storage. Visit their website today!

Utah’s Top Rated Local® Self Storage Centers Award Winner: Bear River Storage

Top Rated Local® is pleased to announce that, thanks to their wonderful Rating Score™, Bear River Storage is a 2018 award winner for self storage centers in Utah!

If you’re looking for a safe, secure place to store your belongings in Provo, there’s no better option than Bear River Storage.

With a dedication to providing excellent service to each and every client, Bear River Storage has earned dozens of positive online reviews with an average rating score of 4.76 stars, an impressive 95.60 Rating Score and a 2018 Top Rated Local award for being among the top 10 self storage centers in all of Utah. Here are just a couple of the five-star reviews that helped them get there:

“Bear River Storage is the best! The staff is friendly and professional. The units are clean and secure. I would recommend this business to anyone needing storage space.” – Shelly H

“These are some good guys. In a pinch for some RV parking away from the Uhaul extortionists, they stayed open a few minutes longer for me to arrive and gave me a good price for a space on their lot. Very happy with the service.” – John S

Not Your Average Storage Company

Bear River Storage sets itself apart from other storage companies by making sure that its facilities are always clean and safe, which ensures that its clients enjoy the best possible experience.

Offering extremely secure lots, customers gain added peace of mind with the knowledge that their belongs are always safe. Furthermore, the staff at Bear River Storage goes above and beyond by helping their customers move in and out of the storage units quickly and safely.

When asked why Bear River Storage does what they do, the owner, Riley Sorenson, had this to say:

“Moving and storage are often associated with a stressful transition in people’s lives, and we want to provide the best customer service and meet our customers’ needs to make these transitions as easy as possible. Our customers are the reason I am able to be a business owner, and I will do whatever I can to provide the best service.”

Building Success Through Excellence

We asked Riley what Bear River Storage’s secret to building such a solid online reputation is, and he credits it to their commitment to always doing a good job and providing the excellent service to their customers that they say they will.

According to Riley, Bear River Storage doesn’t ask for reviews. Bear River’s customers are so impressed by the services they receive that they are willing to take the time out of their day to write a review.

In fact, Bear River Storage has managed to provide such great service that its growth has been mostly thanks to word-of-mouth referrals from its happy clients.

“Our great service speaks for itself.”

When asked what advice he has for other business owners looking to build a solid online reputation and grow their business, Riley had these words of wisdom:

“Be genuine in your approach, and put your customers first. Good service will take you very far in the storage industry.”


Congratulations to the team at Bear River Storage for being a 2018 Top Rated Local award winner, and thank you so much, Riley, for taking the time to share your wisdom with us!

If you’re looking for a great place to store your belongings in Provo, we highly recommend Bear River Storage. Also, be sure to check out their new location coming soon in Provo!

Colorado’s Top Rated Local® Self Storage Centers Award Winner: Extra Space Storage

Top Rated Local® is proud to announce that, due to their exemplary Rating Score™, Extra Space Storage is a 2018 award winner.

For people in the southeast Colorado Springs area who are looking for reliable, secure storage, there’s no better option than Extra Space Storage. A company that values both its customers and its employees, Extra Space Storage was named the 73rd best company to work for by Glass Door out of more than 700,000 companies!

Extra Space Storage’s dedication to its customers and employees has also helped it earn more than 100 positive reviews online, an impressive 95.50 Rating Score and a 2018 Top Rated Local award. Here’s just one of their many five-star reviews:

“Five-star service! I came in from out of state with a car loaded full that needed to be returned to the rental agency within a very small time frame. I called ahead, and Brian quickly set me up with a unit. I’ve been very happy with the cleanliness of the grounds and customer service ever since. Highly recommended for their affordable rates as well.” – Sarah E

We sat down with Manager, Brian, to learn about Extra Space Storage’s secrets to success. Here’s what he had to say:

What is your secret to such a strong online reputation?

Good customer service and good corporate values are our secrets to a strong online reputation. We treat our customers how we would like to be treated, and we focus on providing a positive customer experience.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We have the best team in the industry. We hire well, we train more, and we expect more out of our employees. We take care of our employees, who in turn, take care of the customer. That improves the customer’s experience, and that unparalleled experience is why they should and do choose us.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

Our brand promise is to help people get to a better tomorrow. Most people who need storage are going through some type of life transition, such as moving, divorce, the death of a loved one, military deployment or heading off to college. These times can be stressful, and we are here to help people get through that transition as smoothly as possible, so they can get to their better tomorrow.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Treat your customers well. They can be your best advocates or biggest critics. If you take care of the customers, they will speak well of you — in person and through online through reviews.


Thank you so much, Brian, for taking the time to share your wisdom with us. And congratulations to you and the whole team at Extra Space Storage for being a 2018 Top Rated Local award winner!

If you’re looking for a safe, affordable and secure self storage center that provides unmatched customer service, we highly recommend Extra Space Storage. Visit them online today!

Arizona’s Top Rated Local® Self Storage Centers Award Winner: Armour Self Storage

Top Rated Local® is proud to announce that, thanks to their wonderful 96.82 Rating Score™, Armour Self Storage is an award-winning self storage center in Arizona!

For consumers looking for safe, affordable and secure self storage in Flagstaff, there’s no better option than Armour Self Storage. Armour Self Storage is a family-owned facility that has been serving the good people of Flagstaff for more than 30 years. Whether consumers are looking for a short-term or long-term storage solution, Armour Self Storage is dedicated to providing next-level customer service with every interaction.

Armour Self Storage has a commitment to excellence that has helped them earn an award-winning Rating Score and many positive reviews. Here’s just one example of the incredible reviews they’ve received from their happy customers:

“I love this place! The staff is always friendly, and it’s a secured storage facility. [They offer] different payment options, such as over the phone and online. [They have a] great location, very convenient hours, great customer service and many options in their storage sizes.” – Tashina S

At Top Rated Local, we know that every business wishes they had the kind of reputation that Armour Self Storage has worked hard to build, and we sat down with them to find out how they did it. Here’s what they had to say.

What is your secret to such a strong online reputation?

The secret to our strong online reputation is customer satisfaction; it’s as simple as that.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

The main difference between us and other storage companies is our commitment to our customers. Our team genuinely wants to be of service to our customers, and our customers feel that.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

We take pride in building relationships with our customers and helping them find the right solutions for their needs, and we take our commitment to excellence seriously. We are also involved in our community, both professionally and personally.

Outside of building a strong online reputation, what else do you do to market and grow your business?

The best PR is word of mouth. Our customers can proudly share and refer us based on their own unique experience with trust and confidence.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Make sure that you get involved in your community. Also, utilize social media and ask your clients for reviews.


Thank you, Armour Self Storage, for taking the time to share your secrets to success with us, and congratulations on being a 2018 Top Rated Local award winner!

Want to learn more about Armour Self Storage? Visit them online today!

Colorado’s Top Rated Local® Self-Storage Center Award Winner: Empire Storage of Louisville

Top Rated Local® is proud to announce that Empire Storage of Louisville is an award-winning storage center in Colorado.

Empire Storage of Louisville is the go-to storage center in Louisville, and they prioritize customer service in everything they do. With state-of-the-art security features and all of the moving supplies anyone could ever need, they’re Louisville’s source for all things storage.

With so many positive reviews across multiple verified sites, Empire Storage of Louisville has earned an impressive 95.1 Rating Score™. Here’s just one of their many standout reviews:

“I have used Empire Storage for my storage needs for quite some time now. I’ve also used their mobile storage units and have always had a very pleasant experience. The owner and his crew have always done their best to accommodate my needs and help in any way possible. Highly recommend!” – Paul L

All companies big and small want the kind of reputation that Empire Storage has managed to build, but just how do they do it? We sat down with Owner, Doug Chesnut, to find out. Here’s what he had to say.

What is your secret to such a strong online reputation?

We’re a family-owned and -operated company that focuses on treating everybody well every single day.

Additionally, I was formerly a general contractor, and I built our facilities from the ground up, one building at a time. Every aspect of our business is designed for excellence, including the facilities themselves!

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We always go out of our way to help people. If they have any issues when they are moving, if they need something that’s out of the ordinary or if they need us to come in early or stay late, we’re always happy to accommodate.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

We really enjoy the business because we get to meet new people all the time from our community. It also allows us to give back to charitable organizations, like The Center Stage Theater, Louisville Dolphin Swim Club and Monarch High School After Prom.

Outside of building a strong online reputation, what else do you do to market and grow your business?

Our biggest and only growth strategy is the referrals our happy customers give to their friends, family and coworkers.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

At the end of the day, the most important thing is to treat everyone as you would like to be treated. Always be fair-minded and fair, and go out of your way to help people.


Top Rated Local would like to congratulate the team at Empire Storage of Louisville for their award-winning service!

If you’re interested in learning more about Empire Storage of Louisville, visit them online today!

Colorado’s Top Rated Local® Self Storage Center Award Winner: Garden of the Gods Self Storage

Garden of the Gods Self Storage is a family-owned and operated self storage center in Colorado Springs that prides themselves on great customer service and affordable rates.

Top Rated Local® is proud to announce that Garden of the Gods Self Storage is our 2018 Colorado award-winning self storage center for their incredible 96.2 Rating Score™!

Garden of the Gods Self Storage is dedicated to providing the best possible storage experience for all of its customers. They are constantly investing their time and money into their facilities to ensure that they are always clean and beautifully maintained, and they focus on providing next-level customer service from the top down.

By providing the best storage experience that Colorado Springs has to offer, Garden of the Gods Self Storage has earned a 96.2 Rating Score and a ton of positive reviews. Here are just a couple of them:

“I called around to find a good storage option when I lost my job and had to vacate my home back in 2012. I noticed the difference immediately when I called Garden of the Gods Self Storage. The owners provide exceptional service at a good and competitive price. The price never increased for my entire time storing with them (to my surprise). My property was safe and secure and the space was clean. I just moved out this week when we moved into our new home, and they made everything a breeze. Their agreement is very easy and straightforward. I highly recommend them to anyone and everyone with storage needs.” – Jessica G

“This family is amazing! Mike, Matt, and Mom are amazing folks. Went far beyond what was reasonable for me. Great customer service, Great prices, Great facility. Thank you for everything. I’ll never forget it.” – Garin M

So, how do they do it? We sat down with Resident Manager Matthew Flynn to find out.

What is your secret to such a strong online reputation?

We try to never let anyone leave upset. We address all issues, no matter how big or small they may be, and always do our best to resolve them.

We also offer discounts for both locals and returning customers, which ensures that they keep coming back to us time and time again.

We are dedicated to great customer service in everything we do. In fact, it’s our number one priority.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We are a family-owned and operated company that is focused on making personal connections with and getting to know our customers. The same three people work throughout the week, and we care deeply about providing our customers with a great experience. And, the owner is remarkably involved and always makes it a point to chat with customers when she’s on-site.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

Back in the 90s, my family moved to Colorado Springs, and we had a long history of cattle ranching out of state. We had a ton of family heirlooms and other possessions that we brought with us, but we had nowhere to store them. Soon after, we realized that other people probably had the same issue. Garden of the Gods Self Storage was created so that people would always have a safe place to keep their possessions in Colorado Springs.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We work closely with KRDO, which is a local news station, and we partner with a local magazine as well. Because we know how important and convenient it is for our customers to be able to schedule reservations online, we also work to specifically cater to the online market.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Great customer service starts at the top of the house. It takes everyone, from the owner all the way down to every individual employee, to completely commit to customer service and to make sure that all issues are resolved as quickly and as thoroughly as possible.

From all of us at Top Rated Local, we’d love to congratulate Garden of the Gods Self Storage for earning their amazing Rating Score and for being an award-winning self storage center in Colorado!