Tennessee’s Top Rated Local® Self Storage Centers Award Winner: Extra Space Storage of Nashville

Top Rated Local® is pleased to announce that Extra Space Storage of Nashville is the number one self storage center in all of Tennessee for 2019!

When you need extra space, there’s no better storage solution than Extra Space Storage of Nashville.

Extra Space Storage of Nashville has received hundreds of reviews on four verified sites with an average rating of 4.88 stars, earning them a spectacular Rating Score™ of 96.77 and a 2019 Top Rated Local award for being ranked the number one self storage center in all of Tennessee!

Here’s just one of their many five-star reviews:

“Extra Space Storage is the best place to go to meet all of your storage needs! The facility is very clean and updated, and the security measures taken at this location are SUPERIOR! Carol is very knowledgeable and thorough regarding the specifics of your storage needs. She provides SUPERIOR CUSTOMER SERVICE! Carol made it an easy choice for us to select this Extra Space Location for our daughter’s storage! I HIGHLY recommend this location!” – Chandra W.

Not Your Average Self Storage Center

We wanted to know what makes Tennessee’s number one self storage center so special, so we took a few minutes to talk with the District Manager.

The first question we had for the District Manager was what makes Extra Space Storage of Nashville unique compared to their competition in Tennessee. Here’s what he had to say:

“We make it our top effort to deliver customer service, have the cleanest environments and match customers with what they need. We do NOT do any over-selling.”

We also asked the District Manager about Extra Space Storage of Nashville’s mission and how they work to make the world a better place. The District Manager told us

“Our mission is to deliver the highest quality customer service and make a difference in everyone’s daily life with every customer every day. Our motto is, ‘Helping people better tomorrow.’ We are set apart because we live by our mission statement, and it focuses on the customer. We pride ourselves in hiring the best people, which translates to the best customer service in or out of the industry.”

Building Success by Focusing on Customer Service

When we asked the District Manager what their secret is to such a strong online reputation at Extra Space Storage of Nashville, he said:

“We have a top-line focus on customer service and on creating a customer experience. We work on building relationships, and we ask for feedback on every interaction good, bad or indifferent.”

Apart from building the kind of online reputation any business would envy, Extra Space Storage of Nashville has spread the word about their service through online marketing and word of mouth.

Every business owner wants to grow their business and build their online reputation the way Extra Space Storage of Nashville has. Here’s the District Manager’s advice for them:

“Ask everybody for their feedback, and then take action to address it, good or bad.”


Congratulations to the team at Extra Space Storage of Nashville for being a 2019 Top Rated Local award winner, and thank you so much for taking the time to speak with us!

We highly recommend Extra Space Storage of Nashville. Visit their website today!

Iowa’s Top Rated Local® Self Storage Centers Award Winner: East University Self Storage

Top Rated Local® is pleased to announce that East University Self Storage is a 2019 award winner for self storage centers in Iowa!

When you need a safe, secure and reliable self storage solution in Des Moines, there’s no better option than East University Self Storage.

East University Self Storage has received dozens of reviews with an average rating of 4.75 stars, earning them a wonderful Rating Score™ of 93.47 and a 2019 Top Rated Local award for ranking among the top five self storage centers in all of Iowa!

Here’s just one of their many five-star reviews:

“[They have] great owners [and a] great facility. I needed a short-term storage unit on short notice. Arnie took great care of us, and we couldn’t be happier with the service and ease of the transaction. I recommend EUSS to anybody in the Des Moines area.”

Not Your Average Self Storage Center

We wanted to learn all about East University Self Storage and its impressive online reputation, so we took a few minutes to talk with the manager, Arnie.

The first question we had for Arnie was what is it that sets East University Self Storage apart from their competition in Iowa. Here’s Arnie’s response:

“We are a family-run business. I got started when I had this property that I wanted to flip but I couldn’t get it sold, so in 1999, I started using it for a self storage facility. We are a smaller facility. We have a lot of repeat consumers.”

We also wanted to know what their mission is at East University Self Storage and how they work to make the world a better place. Arnie told us that their mission is to make their clients feel more like family.

Building Success Through Customer Service and Communication

Arnie attributes East University Self Storage’s strong online reputation to their commitment to customer service and communication:

“We’ll always answer the phone, day or night.”

There are so many business owners out there looking to build the kind of online reputation East University Self Storage has. When we asked what advice Arnie has for them, he emphasized the importance of having great customer service and communication.


Congratulations to the team at East University Self Storage for being a 2019 Top Rated Local award winner, and thank you so much, Arnie, for taking the time to speak with us!

We highly recommend East University Self Storage in Des Moines. Visit their website today!

Indiana’s Top Rated Local® Self Storage Centers Award Winner: Lighthouse Storage – Evansville

Top Rated Local® is pleased to announce that Lighthouse Storage is an award winner for self storage centers in 2019.

If you are looking for a safe and reliable self storage center in Evansville, look no further than this award-winning company!

Lighthouse Storage has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.82 stars, earning them an impressive Rating Score™ of 96.24 and a 2019 Top Rated Local award for ranking as one of the top three self storage centers in Indiana!

Here’s just one of their many five-star reviews:

“I certainly recommend Lighthouse over the national chains. Not only are you storing in a newly constructed, high-quality facility with 24-hour secured access and conveniently located in a growing and prosperous location, but the relationship is also personable and authentic. This locally-owned and​- operated storage solution seems to be out to serve the community in a technologically current and available fashion. They have the 24-hour renting kiosk, or you can send the management team a text message, call them, or you can reach out on Facebook. I thought [they offered] outstanding customer service that is tailored to your needs and availability. I am pleased that such an honest and trustworthy facility is now finally available in my city.” – M.M.

It is because of excellent reviews like this that Lighthouse Storage is now able to call themselves a Top Rated Local award winner!

Not Your Average Self Storage Center

We were excited to learn all about Lighthouse Storage and how they have gotten where they are today, so we sat down with the Director of Operations, Kent Jones.

The first thing we wanted to know was what it is that makes Lighthouse Storage stand apart from its competitors. Kent told us about their commitment to being available to their customers. He said that they offer 24-seven surveillance at their facility, and that they have a kiosk that offers 24-seven access to their clients. All of their facilities are paved and have LED lighting. Their staff is on-site every day from 8:00 am until 10:00 pm and performs walk-throughs every week. They provide the highest level of care and offer insurance as well as protection locks. Kent also told us:

“As the Director of Operations, I will take care of every customer, even if I personally have to go on-site to do so.”

We asked Kent what the Lighthouse Storage business mission is, and he told us:

“Our mission is to take care of each and every customer, one at a time.”

Building Success Through Excellent Customer Service

Lighthouse Storage has earned a fantastic reputation, so we were excited to learn about how they have gotten their name out and grown their business. Kent told us that they have used websites, like Facebook, Instagram, and Indeed, to keep in touch with their community. Of course, they have also seen the benefit a positive online review can have. When we asked Kent what their secret is to getting those positive online reviews, he said that there’s no secret and that it all comes down to taking care of the customers and communicating with them.


Congratulations to Lighthouse Storage for being a 2019 Top Rated Local award winner, and special thanks to Kent for taking the time to speak with us!

Maryland’s Top Rated Local® Self Storage Centers Award Winner: US Storage Centers of Baltimore

Top Rated Local® is pleased to announce that US Storage Centers of Baltimore is the number one self storage center in all of Maryland for 2019!

If you’re looking for a clean, secure place to store your belongings, look no further than US Storage Centers of Baltimore.

US Storage Centers of Baltimore has received hundreds of reviews on four verified sites with an average rating of 4.89 stars, earning them a spectacular Rating Score™ of 96.91 and a 2019 Top Rated Local award for being ranked the number one self storage center in all of Maryland!

Here’s just one of their many five-star reviews:

“I was looking for an additional storage unit for my belongings. I was stressed with the future move that I would be making and needed to remove my things from where I am currently staying. My visit to US Storage on Bel Air Road was OUTSTANDING. The couple who manage the facility was very helpful, knowledgeable and, most importantly, respectful. …I had several other storage facilities on my list to check out that day, but I booked and paid for my unit on the spot. They will even allow you to use their truck for your move-in (you just have to put gas in the tank and have the truck back by 5:00 PM. How hard is that?).” – Regina E.

Not Your Average Self Storage Center

We wanted to know what makes Maryland’s number one self storage center so special, so we took a few minutes to talk with the Property Manager, Sheri Darn.

The first question we had for Sheri was what makes US Storage Centers of Baltimore unique compared to their competition in Maryland. Here’s what she had to say:

“We’re 24 hours a day and have great customer service. We’re really down to earth. We listen to our customers and make them feel comfortable.”

We also asked Sheri about US Storage Centers of Baltimore’s mission and how they work to make the world a better place. Sheri told us:

“We live by our core value of accountability. Our customers come to store some of their valuables with us. They want to know that they can trust us. We work with prices to help people. There was a lady who came in and needed two spaces, so we worked with her. We didn’t get more for the bottom line, but we did get that relationship.”

Building Success by Treating Customers With Respect

When we asked Sheri what their secret is to such a strong online reputation at US Storage Centers of Baltimore, she told us that they are dedicated to treating customers with respect and giving them exactly what they want.

Apart from building the kind of online reputation any business would envy, US Storage Centers of Baltimore has spread the word about their service through referrals from happy customers who go out of their way to tell their friends and family, which speaks to the great customer experience they provide.

Every business owner wants to grow their business and build their online reputation the way US Storage Centers of Baltimore has. Here’s Sheri’s advice for them:

“Help people, and get comfortable with just talking. Take the time to understand how they are and what their situation is. Treat them like you want someone to treat your grandmother.”


Congratulations to the team at US Storage Centers of Baltimore for being a 2019 Top Rated Local award winner, and thank you so much, Sheri, for taking the time to speak with us!

We highly recommend US Storage Centers of Baltimore. Visit their website today!

Michigan’s Top Rated Local® Self Storage Centers Award Winner: Delta Self-Storage

Top Rated Local® is pleased to announce that Delta Self-Storage is an award winner for self storage centers in 2019.

If you are looking for a safe and reliable self storage center, look no further than this award-winning company!

Delta Self-Storage has received many overwhelmingly positive reviews across three different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as one of the top five self storage centers in Michigan!

Here’s just one of their many five-star reviews:

“This is the best and friendliest storage place ever. If you can get in here, do it. I feel like there are not many units that free up very often because they treat you like family, or better than family. Prices are also on the lower side. The storage area is clean and gated with a passcode.” – D.S.

It is because of excellent reviews like this that Delta Self-Storage is now able to call themselves a Top Rated Local award winner!

Not Your Average Self Storage Center

We were excited to learn all about Delta Self-Storage and how they have gotten where they are today, so we sat down with the Resident Manager, Mary Horton-Colling.

The first thing we wanted to know was what it is that makes Delta Self-Storage stand apart from its competitors. Mary told us that their clients are like family to them, and they truly and sincerely take care of them. They strive to exceed their customers’ expectations and work hard to win their respect. They are also not in the habit of raising their rates because for them, it’s not about the bottom line, it’s about helping others out.

Building Success By Treating The Customers Well

Delta Self-Storage has earned quite a remarkable reputation, and Mary says it’s mostly thanks to word of mouth. They also do some networking by visiting local apartments that don’t offer garages. To encourage referrals, they give out gift cards!

There are many businesses out there that are looking to build as impressive a reputation as Delta Self-Storage has managed to. We asked if Mary could share any expert advice with these companies. Here’s what she had to say:

“Treat your customers better than you would treat yourself!”


Congratulations to Delta Self-Storage for being a 2019 Top Rated Local award winner, and special thanks to Mary for taking the time to speak with us!

Minnesota’s Top Rated Local® Self Storage Centers Award Winner: Rochester Indoor Storage

Top Rated Local® is pleased to announce that Rochester Indoor Storage is a 2019 award winner for self storage centers in Minnesota!

If you’re looking for a safe, secure place to store your belongings in Rochester, there’s no better option than Rochester Indoor Storage.

Rochester Indoor Storage has received dozens of reviews with an average rating of 4.90 stars, earning them a fantastic Rating Score™ of 97.95 and a 2019 Top Rated Local award for ranking among the top 10 self storage centers in all of Minnesota!

Here’s just one of the many five-star reviews that got them there:

“The facility is clean and well-lit. It was easy to access our unit whenever we wanted. The staff was friendly and easy to work with. I’d definitely use them again if needed.” – Cindy M.

Not Your Average Self Storage Center

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Nicole, the owner of Rochester Indoor Storage.

To kick off our conversation, we asked Nicole about what makes Rochester Indoor Storage unique compared to the many other self storage centers in Minnesota. Nicole told us that they are a family-owned local business that personally reaches out to their clients and builds a rapport with them.

Nicole went on to say:

“We have all the basics. When you call, you get me on the phone. Everything is automated. If you want to rent a unit after hours, you can do that.”

Building Success by Encouraging Clients to Write Reviews

Nicole credits Rochester Indoor Storage’s strong online reputation to the fact that they ask their clients about their experience and encourage them to write reviews.

Outside of building a powerful online reputation, Rochester Indoor Storage has grown through exposure in newspapers, billboards, mailers, Google ads, SEO (search engine optimization), Facebook and videos.


Congratulations to Rochester Indoor Storage for being a 2019 Top Rated Local award winner, and thank you so much, Nicole, for taking the time to speak with us!

We highly recommend Rochester Indoor Storage. Visit their website today!

Missouri’s Top Rated Local® Self Storage Centers Award Winner: Air Tight Storage

Top Rated Local® is pleased to announce that Air Tight Storage is a 2019 award winner for self storage centers in Missouri!

When you need a safe, secure place to store your belongings in Columbia, there’s no better self storage center to turn to than Air Tight Storage.

Air Tight Storage has received dozens of reviews with an average rating of 4.84 stars, earning them a stellar Rating Score™ of 95.44 and a 2019 Top Rated Local award for ranking among the top 10 self storage centers in all of Missouri!

Here’s just one of the many five-star reviews that got them there:

“I have had my things stored at Air Tight Storage for several years. I recently moved and took them out of storage, and they were in excellent condition. The unit was clean, well-made, and there was no extra moisture on my things. The excellent customer service was also a nice perk, and the fact that the manager lives on-site made me feel my things were very secure.” – Maria L.

Not Your Average Self Storage Center

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Jennifer Woehrer, Facility Manager of Air Tight Storage.

To kick off our conversation, we asked Jennifer about what makes Air Tight Storage unique compared to the many other self storage centers in Missouri. Jennifer told us that they have the best connection with each tenant and try to focus on their needs. They take care of the entire facility and grounds, and have a friendly atmosphere instead of a corporate feel. They value being a staple in the community.

We also asked Jennifer about the Air Tight Storage mission and how they work to make the world a better place. Jennifer shared with us that they provide a service that the public needs — something that creates a personal connection — that is professional, affordable and friendly.

Building Success by Caring About Their Customers

Jennifer credits Air Tight Storage’s strong online reputation to the fact that they truly care about their customers and about finding the best fit for their needs.

Outside of building a powerful online reputation, Air Tight Storage has grown through community involvement — including volunteer opportunities around the city and an “Adopt a Highway” sponsorship — traffic on their website and word of mouth.

There are many business owners looking to grow their business and build their online reputation. Here’s Jennifer’s expert advice for them:

“You have to care about the business, and have a strong work ethic with both the service offered and the customer.”


Congratulations to Air Tight Storage for being a 2019 Top Rated Local award winner, and thank you so much, Jennifer, for taking the time to speak with us!

We highly recommend Air Tight Storage in Columbia. Visit their website today!

Nevada’s Top Rated Local® Self Storage Centers Award Winner: Fort Apache Desert Inn Self Storage

Top Rated Local® is pleased to announce that Fort Apache Desert Inn Self Storage is an award winner for self storage centers in 2019.

If you are looking for a reputable and secure self-storage center, look no further than this award-winning company!

Fort Apache Desert Inn Self Storage has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.76 stars, earning them an impressive Rating Score™ of 93.64 and a 2019 Top Rated Local award for ranking as one of the top 10 self storage centers in Nevada!

Here’s just one of their many five-star reviews:

“I recently needed a storage unit and found this location out of convenience. Ron was great to deal with; he explained everything I needed to know clearly and concisely. He got me set up with my unit quickly and without any friction. This is the gold standard for self storage.” – T.L.

It is because of excellent reviews like this that Fort Apache Desert Inn Self Storage is now able to call themselves a Top Rated Local award winner!

Not Your Average Self Storage Center

We were excited to learn all about Fort Apache Desert Inn Self Storage and how they have gotten where they are today, so we sat down with the Manager, Ron.

The first thing we wanted to know was what it is that makes Fort Apache Desert Inn Self Storage stand apart from their competitors. Ron said that being courteous and transparent, while providing the best possible experience, is what sets them apart.

Building Success with Transparency

Fort Apache Desert Inn Self Storage has earned an incredible reputation, so we were excited to hear about some of the ways they have gotten their name out and grown their business. Ron told us that they have benefited most from word of mouth and referrals.

There are many businesses out there that are looking to build as impressive a reputation as Fort Apache Desert Inn Self Storage has managed to. We asked if Ron could share any expert advice with these companies. Here’s what he had to say:

“Be transparent!”


Congratulations to Fort Apache Desert Inn Self Storage for being a 2019 Top Rated Local award winner, and special thanks to Ron for taking the time to speak with us!

Nevada’s Top Rated Local® Self Storage Centers Award Winner: Security Public Storage

Top Rated Local® is pleased to announce that Security Public Storage is an award winner for self storage centers in 2019!

If you are looking for a self storage center that will keep your things safe, look no further than this award-winning company!

Security Public Storage has received many overwhelmingly positive reviews across six different verified sites with an average rating of 4.61 stars, earning them a fantastic Rating Score™ of 96.10 and a 2019 Top Rated Local award for ranking among the top three self storage centers in Nevada!

Here’s just one of their many five-star reviews:

“I will recommend this place to anyone. They have affordable prices, [are] well-secured, [and have an] easy portal for paying monthly dues. Thank you for being an easy place for us to store our stuff.” -Jenifer Z.

It is because of phenomenal reviews like this that Security Public Storage is now able to call themselves a Top Rated Local award winner!

Not Your Average Self Storage Center

We were excited to learn all about how Security Public Storage has been able to build such an astounding reputation, so we sat down with the Resident Manager, Art Sparks.

The first thing we wanted to know was what it is that makes Security Public Storage stand apart from their competitors. In Art’s words, “We’re not trying to oversell them and only get you what you need. When people come and talk to us about what they want to storage and say they need a big one, well, we have units as big as 10’ by 25’, but some people don’t need that. So we get to know them, ask them questions, and figure out how to help them from there based on the answers they give us. So we’re not overrenting them, essentially.

When asked about the Security Public Storage mission, Art said, “A lot of people go back to talking about our fees because we don’t have any. There’s no hidden fees; it’s just the rent. We literally only charge rent. Nancy and myself, between the both of us, we take care of everybody. We treat everyone like family.”

Building Success Through Clarity

According to Art, the secret to his business’ success is not having hidden fees and providing quality management on-site. As for marketing, Security Public Storage focuses on flyers and word of mouth.

There are many businesses out there that are looking to build as fabulous a reputation as Security Public Storage has managed to. We asked if Art could share any expert advice with these companies. Here’s what he had to say:

“Be honest. Staying honest is one of the key things for everything. We’re upfront with everyone on everything. We tell everybody how it actually is. When people are late, we actually call people two days before a late fee, specifically so they don’t get a late fee. Ours is pretty straightforward, and we go everything during sign up and give people a 10-day grace period. That’s pretty cool, and a lot of people like that. But the being honest part is the best.”


Congratulations to Security Public Storage for being a 2019 Top Rated Local award winner, and special thanks to Art for taking the time to speak with us! Check out their website here!

Ohio’s Top Rated Local® Self Storage Centers Award Winner: Toledo Self Storage

Top Rated Local® is pleased to announce that Toledo Self Storage is a 2019 award winner for self storage centers in Ohio!

When you need safe, secure and trusted storage solutions, you need Toledo Self Storage.

Toledo Self Storage has received multiple reviews with an average rating of 4.83 stars, earning them a phenomenal Rating Score™ of 94.30 and a 2019 Top Rated Local award for ranking among the top 10 self storage centers in all of Ohio!

Here’s just one of the many five-star reviews that got them there:

“[This is a] good-looking facility with secure gate access and nicely renovated buildings. [The] management is super friendly and nice and is willing to work with me and accommodate me with exactly what I need. Highly recommended! [I] wouldn’t go anywhere else!” – Alec H.

Not Your Average Self Storage Center

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Heather, Property Manager at Toledo Self Storage.

To kick off our conversation, we asked Heather about what makes Toledo Self Storage unique compared to the many other self storage centers in Ohio. Heather told us that they are always courteous, professional, clean and friendly. They offer several sizes of units and parking at their secure, gated facility, and they offer their clients monthly rent payment options.

We also asked Heather about the Toledo Self Storage mission and how they work to make the world a better place. Heather shared with us that they aim to grow successful partnerships and deliver excellence in service.

Building Success Through Customer Service

Heather credits Toledo Self Storage’s strong online reputation to their commitment to delivering next-level customer service.

Outside of building a powerful online reputation, Toledo Self Storage has grown through local marketing with apartment complexes in their area. They also offer referral rewards.

There are many self storage centers looking to grow their business and build their online reputation. Here’s Heather’s expert advice for them:

“Find a good company to manage the storage facility.”


Congratulations to Toledo Self Storage for being a 2019 Top Rated Local award winner, and thank you so much, Heather, for taking the time to speak with us!

We highly recommend Toledo Self Storage in Toledo. Visit their website today!