Top Rated Local® is pleased to announce that Splash Pool & Spa is a 2019 award winner for pool service and repair companies in Iowa!
From pool design and installation to renovations and repairs, Splash Pool & Spa in Cedar Rapids has what it takes to make your yard an oasis.
Splash Pool & Spa has received dozens of reviews on three verified sites with an average rating of 4.88 stars, earning them an outstanding Rating Score™ of 94.81 and a 2019 Top Rated Local award for ranking among the top five pool service and repair companies in all of Iowa!
Here’s just one of their many five-star reviews:
“We ordered a part for our 20-year-old Marquis Spa. [The] order got messed up at the manufacturer and didn’t get shipped for three-plus weeks, and then they shipped it to Splash instead of our house, as we wanted. The very morning after it arrived at Splash, Chris personally drove it the 45 minutes north of Cedar Rapids to our house at no charge. It is very rare these days to find this quality of customer service! Thank you again, Splash Pools! You guys are awesome!” – Matt M.
Not Your Average Pool Service and Repair Company
Emily, the Marketing Director of Splash Pool & Spa, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Splash Pool & Spa apart from the many other pool service and repair companies in Iowa. Here’s Emily’s response:
“We like to use the keyword, ‘fun.’ What we have heard customers say about us is that we make the process fun. We are not going to sell something that doesn’t make sense. We are very honest and try and do whatever we can to help our clients.”
She went on to say:
“Our team is what sets us apart, so shout out to our team for being such a fun group of people to work with.”
We also wanted to know why they do what they do at Splash Pool & Spa and how they work to make the world a better place. Here’s what Emily had to say:
“Our tagline is, ‘We build fun!’ ‘F’ is for futuristic and free-thinking, not bound by assumptions, ways of the past or the methods of our competitors and always focused on who we are as a company. ‘U’ is for unrelenting in providing the best customer service and experience to every single individual who engages with us in any form, no matter what. ‘N’ is for not boring. We add excitement in our products and services to others from start to finish. We aim to be memorable with positivity, honesty and expertise in our roles.”
“Tied around the notion of fun, one of our huge initiatives is giving back to the community. We are constantly collaborating with Marquis Spas and Make a Wish Foundation. On a more local scale, we have been supporters of Toy for Tots. One time, we filled a Spirit hot tub with toys!”
Building Success Through Experience
When we asked Emily about Splash Pool & Spa’s secret to such a strong online reputation, she said:
“Splash Pool & Spa started with one person and has grown into a team of three office workers and a 10-12 person construction team. Splash has been around for six years. The owner, Weston Darling, has been building pools for over 20 years, so we have a lot of experience at Splash Pool & Spa.”
Outside of building the kind of online reputation any business owner would envy, Splash Pool & Spa has spread the word about who they are and what they do through community involvement, including doing trade shows and other events, hosting customer appreciation day at the store and throwing a tailgate party for the Iowa Hawkeyes. They also get their name out there through Facebook, Instagram and their in-store rewards program.
Clearly, Emily knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:
“There is a lot of information out there that is kind of a one-size-fits-all approach. It is really important to look at who your customers are and know as much about your customer as possible. Prioritize where your focus and efforts go.”
Congratulations to the team at Splash Pool & Spa for being a 2019 Top Rated Local award winner, and thank you so much, Emily, for taking the time to speak with us!
We highly recommend Splash Pool & Spa in Cedar Rapids. Visit their website today!