Top Rated Local® is pleased to announce that The Village at Waterman Lake is the number one senior living community in all of Rhode Island for 2019!
If you’ve been searching for the right senior living community in Smithfield, there’s no better option than The Village at Waterman Lake.
The Village at Waterman Lake has received dozens of reviews on three verified sites with an average rating of 4.81 stars, earning them a phenomenal Rating Score™ of 94.06 and a 2019 Top Rated Local award for being ranked the number one senior living community in all of Rhode Island!
Here’s just one of their many five-star reviews:
“My mom has been a resident there for over a year, and I find the staff all very compassionate, caring and very understanding. The residents really feel the love there.” – Carol K.
Not Your Average Senior Living Community
We wanted to know what makes Rhode Island’s number one senior living community so special, so we took a few minutes to talk with the VP of Marketing Communications, Jennifer Beauchamp.
The first question we had for Jennifer was what makes The Village at Waterman Lake unique compared to their competition in Rhode Island. Here’s what she had to say:
“Our dedicated team members are absolutely passionate about what they do. The culture here is one of positivity, and visitors often remark on ‘all the smiling faces’ and how pleasant everyone is. Because it is such a nice environment to work in, we are able to retain good people. In fact, many of our team members have been here a decade or more. Our managers are tasked with ensuring that the team caring for residents feels supported and that they have what they need to do their jobs well. Every weekend and most evenings, there is a manager on duty. No detail is too small, and no department is considered unimportant. Everyone plays a role, and every facet of the service and care is equally important. It is the foundation of what we do!”
Jennifer went on to tell us that she has been with the Village at Waterman lake for more than 20 years, that the community was founded in 1990 and that, with more than 300 beds, it is the largest retirement community in all of Rhode Island. She also told us about their unbeatable COO:
“Our Chief Operating Officer, Oliver Harvey, was honored with the 2019 Hero Award from the Rhode Island Assisted Living Association (RIALA) at their annual conference in May! The Hero Awards recognize individuals who go above and beyond their job description to provide outstanding care and service to residents in the senior living industry.”
We also asked Jennifer about The Village at Waterman Lake’s mission and how they work to make the world a better place. Jennifer told us:
“Our goal is to provide our residents with the highest quality care and service possible while protecting their dignity and encouraging their independence. We have the utmost respect for our seniors and want them to enjoy the quality of life they deserve.”
Building Success Through Longevity
When we asked Jennifer what their secret is to such a strong online reputation at The Village at Waterman Lake, she said:
“Having been here as long as we have, we have a great reputation in the community. This year, we were named Best Retirement Community in the state for the third year in a row by the Providence Journal readers. They just started the awards three years ago, and we have won it every year so far! We don’t really solicit reviews, so all of our reviews are from residents and families that have had a great experience here. In addition to our online reviews, we get a lot of positive letters sent to us as well.”
Apart from building the kind of online reputation any business would envy, The Village at Waterman Lake has spread the word about their service by playing an active role in their community:
“The Village is the sole sponsor of the BoneBuilders of RI program, which helps Rhode Island’s seniors improve their mobility, balance, bone density and overall wellness. We dedicate space, training, manpower and financial resources to keep the important program thriving and have more than 18 class locations throughout the state!”
Every business owner wants to grow their business and build their online reputation the way The Village at Waterman Lake has. Here’s Jennifer’s advice for them:
“Set very high expectations for the people who work for you. Don’t accept mediocrity. People will rise to greater heights when you believe in them and they feel it.”
Congratulations to the team at The Village at Waterman Lake for being a 2019 Top Rated Local award winner, and thank you so much, Jennifer, for taking the time to speak with us!
We highly recommend The Village at Waterman Lake in Smithfield. Visit their website today!