Tennessee’s Top Rated Local® Senior Living Communities Award Winner: Germantown Plantation Senior Living

Top Rated Local® is pleased to announce that Germantown Plantation Senior Living is an award winner for senior living communities in 2019.

If you are looking for a senior living community that provides quality living in a beautiful environment, look no further than this award-winning company!

Germantown Plantation Senior Living has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.82 stars, earning them an impressive Rating Score™ of 94.19 and a 2019 Top Rated Local award for ranking as the number one senior living community in Tennessee!

Here’s just one of their many five-star reviews:

“This is a wonderful place for seniors to live. They provide a lot of activities for them to participate in. The staff is wonderful! They are always smiling, helping, and keeping a close eye on the residents.” – J.C.

It is because of excellent reviews like this that Germantown Plantation Senior Living is now able to call themselves a Top Rated Local award winner!

Not Your Average Senior Living Community

We were excited to learn all about Germantown Plantation Senior Living and how they have gotten where they are today, so we sat down with the The Executive Director and Marketing Director of Germantown Plantation Senior Living.

The first thing we wanted to know was what it is that makes Germantown Plantation Senior Living stand apart from its competitors. We learned that they are a privately-owned and -operated business that does not charge a buy-in fee. They are well rounded in multiple departments, including nursing and nutrition.

Their company’s mission is:

“Giving the people the time that they so much deserve”

Building Success By Getting Referrals

Germantown Plantation Senior Living has earned a fantastic reputation, and we learned that they attribute most of their success to word of mouth and referrals from the families they work with and rehab clinics.

They wanted to make sure we share this advice with readers:

“Choosing a community is a personal preference. I encourage taking your time while making an educated decision to ensure the right choice for you and your loved one.”


Congratulations to Germantown Plantation Senior Living for being a 2019 Top Rated Local award winner!

Pennsylvania’s Top Rated Local® Senior Living Communities Award Winner: Bethany Village

Top Rated Local® is pleased to announce that Bethany Village is the number one senior living community in all of Pennsylvania for 2019!

From assisted living to skilled nursing and memory support, Bethany Village in Mechanicsburg has what it takes to meet your needs.

Bethany Village has received dozens of reviews on multiple verified sites with an average rating of 4.56 stars, earning them a spectacular Rating Score™ of 85.58 and a 2019 Top Rated Local award for being ranked the number one senior living community in all of Pennsylvania!

Here’s just one of their many five-star reviews:

“This place has been so amazing for my nana and papap Spangler! From when my nana passed away with amazing care, love and support to now caring for my 97-year-old papap, I couldn’t be more blessed. Your staff and care is amazing! From the bottom of my heart, thank you!” – Amy S.

Not Your Average Senior Living Community

We wanted to know what makes Pennsylvania’s number one senior living community so special, so we took a few minutes to talk with the Executive Director, Brian Grundusky.

The first question we had for Brian was what makes Bethany Village unique compared to their competition in Pennsylvania. Here’s what he had to say:

“As a continuing care retirement community, we provide a framework for anticipating the need for more care as you age, for active, engaged aging. Residents really drive their own lives here, but they benefit from wellness lifestyle and programs here and the support services that are on site. And, we’re fun! We have annual snow tubing and water tubing trips. We have water volleyball and mini-golf teams. And behind all that is a continuum of health services that come into play if you need home care, assisted living, or nursing care. Bethany Village also provides benevolent care for those who outlive their resources through no fault of their own. We do everything we can to make sure that the people who choose to live here feel secure about the future.”

We also asked Brian about Bethany Village’s mission and how they work to make the world a better place. Brian told us:

“Our mission is to do all the good we can by providing exceptional lifestyle opportunities to those that we serve, and our vision is to redefine the expectations of aging. We strive to carry these beyond Bethany Village, too. One of our strategic and operational goals is to be a great neighbor to our community. We have a social accountability program here and support many local community service organizations through fundraisers, volunteerism and by sharing our space with them. Every year, associates and residents come together for our annual Rock-a-Thon to raise money for the Alzheimer’s Association. That’s one of many examples. In 2018, Bethany Village served more than 5,000 people in the region through our social accountability efforts.”

Brian went on to say:

“We’ve been here over 54 years, and we’re expanding. We’re a mission-based community, and we try to provide the best care to our residents at all times.”

Building Success With a History of Providing Great Service

When we asked Brian what their secret is to such a strong online reputation at Bethany Village, he said:

“All of our reviews are completed first-hand from our residents and their families based upon their experiences here at Bethany Village. We have a 50-year history of great service and strong relationships that develop between the residents who join our retirement community, our employees and the family members who know that their parents will be well cared for as they continue to age. We encourage ongoing collaboration and feedback between residents, staff, family members and our leadership. Our online reviews reflect these factors.”

Apart from building the kind of online reputation any business would envy, Bethany Village has spread the word about their service by sharing their great stories with local media and through word of mouth from their residents. Brian told us that they have an internal marketing team on-site, consisting of six associates whose focus is on marketing, and they also get support from the marketing department at Asbury Communities.

Every business owner wants to grow their business and build their online reputation the way Bethany Village has. Here’s Brian’s advice for them:

“Be able to show that you are living your mission, and work with your customers to ensure that you are meeting their needs in a consistent and efficient manner. We work hard to be responsive to questions and concerns, and work with our customers on an individual basis. If the people you serve trust that you will deliver what you say you will and you listen to and adapt to their feedback, your reputation will follow. As the baby-boomer generation continues to need our services, our ability to be flexible and meet their different needs will be critical for our continued success.”


Congratulations to the team at Bethany Village for being a 2019 Top Rated Local award winner, and thank you so much, Brian, for taking the time to speak with us!

We highly recommend Bethany Village in Mechanicsburg. Visit their website today!

Pennsylvania’s Top Rated Local® Senior Living Communities Award Winner: Maybrook Hills Rehabilitation And Healthcare Center

Top Rated Local® is pleased to announce that Maybrook Hills Rehabilitation And Healthcare Center is an award winner for senior living communities in 2019.

If you are looking for a senior living community that will provide compassionate, quality care for you or a loved one, look no further than this award-winning company!

Maybrook Hills Rehabilitation And Healthcare Center has received many overwhelmingly positive reviews with an average rating of 4.60 stars, earning them an impressive Rating Score™ of 88.00 and a 2019 Top Rated Local award for ranking as one of the top three senior living communities in Pennsylvania!

Here’s just one of their many five-star reviews:

“I recently stayed at the Maybrook Hills faculty after a bad fall. Even though I was only there for a short time, the nurses cared for me on a very personal level. They were always available to answer questions I had about my care. All of the staff were friendly, making my time at maybrook very comfortable. I would definitely recommend Maybrook Hills to anyone needing short-term rehabilitation care.” – S.F.

It is because of excellent reviews like this that Maybrook Hills Rehabilitation And Healthcare Center is now able to call themselves a Top Rated Local award winner!

Not Your Average Senior Living Community

We were excited to learn all about Maybrook Hills Rehabilitation And Healthcare Center and how they have gotten where they are today, so we sat down with Nurse, Crystal, and Marketer, Heather.

Maybrook Hills Rehabilitation And Healthcare Center is a small, family-owned and -operated facility that offers both short and long-term care. We wanted to know was what it is that makes Maybrook Hills Rehabilitation And Healthcare Center stand apart from its competitors. Crystal and Heather told us that they have a totally separate facility for rehab, and do not mix their short-term patients with their long-term ones. They offer a higher level of care, and are committed to being a leading provider when it comes to long-term care. They pay attention to both the emotional, as well as the physical, needs of their residents.

Building Success, Online And Off

Maybrook Hills Rehabilitation And Healthcare Center has earned an incredible reputation, so we were excited to hear about some of the ways they have managed to get their name out and grow their business. Crystal and Heather told us that they have a Facebook page where they are able to share and connect with their community. They post about their activities and showcase the quality of life of their patients.

Of course, they have also seen the benefit of online reviews. When we asked what their secret is to getting these reviews, Crystal and Heather told us that they have an in-house patient concierge who speaks with every patient upon discharge. They encourage their discharged patients to leave a review.

There are many businesses out there that are looking to build as impressive a reputation as Maybrook Hills Rehabilitation And Healthcare Center has managed to. We asked if Crystal and Heather could share any expert advice with these companies. Here’s what they had to say:

“Be in touch with [your customers’] feelings, families, and goals.”


Congratulations to Maybrook Hills Rehabilitation And Healthcare Center for being a 2019 Top Rated Local award winner, and special thanks to Crystal and Heather for taking the time to speak with us!

Missouri’s Top Rated Local® Senior Living Communities Award Winner: Autumn View Gardens Ellisville

Top Rated Local® is pleased to announce that Autumn View Gardens Ellisville is the number one senior living Community in all of Missouri for 2019!

If you’re looking for a senior living community that enriches the lives of its residents, look no further than Autumn View Gardens Ellisville.

Autumn View Gardens Ellisville has received dozens of reviews on three verified sites with a perfect average rating of 5.00 stars, earning them a tremendous Rating Score™ of 96.00 and a 2019 Top Rated Local award for being ranked the number one senior living Community in all of Missouri!

Here’s just one of their many five-star reviews:

“Until recently, my 86-year-old mother lived in Kansas City. Most of her life was spent in solitary with only her pets and her TV to keep her company. Due to a death in the family, I decided to move her to the St. Louis County area to be near me. After touring several assisted living locations, I found Autumn View Gardens in Ellisville. I was amazed at how happy the residents were. The employees were friendly, and the building was bright, clean and attractive. My mother is SO happy there. If you ask her what is best about this place, she would quickly respond – ‘THE FOOD!’” – Jerry L.

Not Your Average Senior Living Community

We wanted to know what makes Missouri’s number one senior living Community so special, so we took a few minutes to talk with the Director of Sales and Marketing, Drea Knotts.

The first question we had for Drea was what makes Autumn View Gardens Ellisville unique compared to their competition in Missouri. Here’s what she had to say:

“We are a non-profit, faith-based organization that strives to provide quality senior care at an affordable price. We are a smaller community that loves providing care for our seniors and families.”

We also asked Drea about Autumn View Gardens Ellisville’s mission and how they work to make the world a better place. Drea told us:

“Our mission at Autumn View Gardens Assisted Living is to serve seniors by enriching their physical, emotional and spiritual health in our intimate community.”

Building Success Through Quality Care

When we asked Drea what their secret is to such a strong online reputation at Autumn View Gardens Ellisville, she said:

“We just strive to provide quality care that people want to let others know about.”

Apart from building the kind of online reputation any business would envy, Autumn View Gardens Ellisville has spread the word about their service by doing some marketing events in the area and getting to know their competition, as well as through their good referral system; however, since they’ve been around for such a long time, most of their business comes from word of mouth.

Every business owner wants to grow their business and build their online reputation the way Autumn View Gardens Ellisville has. Here’s Drea’s advice for them:

“Spend time out in the community, and meet people. You can’t ever make enough friends, and that will help you spread the word organically. Having a good online presence is important, as well, to reach more people.”


Congratulations to the team at Autumn View Gardens Ellisville for being a 2019 Top Rated Local award winner, and thank you so much, Drea, for taking the time to speak with us!

We highly recommend Autumn View Gardens Ellisville. Visit their website today!

Iowa’s Top Rated Local® Senior Living Communities Award Winner: Northcrest Community

Top Rated Local® is pleased to announce that Northcrest Community is a 2019 award winner for senior living communities in Iowa!

If you’re looking for the right retirement community for yourself or your loved one in Ames, look no further than Northcrest Community.

Northcrest Community has received dozens of reviews on three verified sites with an average rating of 4.75 stars, earning them an outstanding Rating Score™ of 93.52 and a 2019 Top Rated Local award for ranking among the top five senior living communities in all of Iowa!

Here’s just one of their many five-star reviews:

“[This is a] beautiful property that is super clean and ‘homey.’ The staff is friendly, and the residents are very happy and social.” – Angie M.

Not Your Average Senior Living Community

Linda Dowele, the CEO and Administrator of Northcrest Community, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Northcrest Community apart from the many other senior living communities in Iowa. Here’s Linda’s response:

“Our culture and our life care commitment set us apart. Once someone moves here, they are granted a home for the rest of their life, including if they run out of money. Northcrest comes in and picks up the tab. You’re OK even if you outlive your assets.”

Regardless of whether their residents are at the independent level of care or if they require long-term care, they all pay the same price for long-term care. Linda added:

“We take all of the ‘what ifs’ out of people’s lives when they move here.”

We also wanted to know why they do what they do at Northcrest Community and how they work to make the world a better place. Here’s what Linda had to say:

“Our mission is to do what’s right. As soon as you arrive, you’ll feel the difference at Northcrest — a sense of a vibrant, engaging community for those who embrace this special time in their lives. You will get the feeling of belonging with a close-knit community of friends and neighbors. You will feel welcomed. You will feel at home.”

Building Success by Constantly Posting

When we asked Linda about Northcrest Community’s secret to such a strong online reputation, she attributed it to their hard work and told us that they have a lot going on and are constantly posting.

Outside of building the kind of online reputation any business owner would envy, Northcrest Community has spread the word about who they are and what they do through word of mouth. Linda told us that they’ve been at it for 50 years.

Clearly, Linda knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:

“Make sure that everything you do, you do for the people you serve.”


Congratulations to the team at Northcrest Community for being a 2019 Top Rated Local award winner, and thank you so much, Linda, for taking the time to speak with us!

We highly recommend Northcrest Community in Ames. Visit their website today!

Illinois’s Top Rated Local® Senior Living Communities Award Winner: The Grand at Twin Lakes

Top Rated Local® is pleased to announce that The Grand at Twin Lakes is a 2019 award winner for senior living communities in Illinois!

If you’re looking for the right senior living community for yourself or your loved one in Palatine, look no further than The Grand at Twin Lakes.

The Grand at Twin Lakes has received dozens of reviews with an average rating of 4.69 stars, earning them a tremendous Rating Score™ of 92.92 and a 2019 Top Rated Local award for ranking among the top five senior living communities in all of Illinois!

Here’s just one of their many five-star reviews:

“I was looking for a warm, clean and very kind place for my parents. As soon as I walked through the doors, the staff was very welcoming. This place really stood out to me. [This is] one of the best retirement communities I have visited so far. The front desk lady was friendly and well-informed. I felt like this is a great place to have my loved ones at, and knowing they have a wonderful staff to assist them makes me feel a lot better.” – Heaven C.

Not Your Average Senior Living Community

We wanted to learn all about The Grand at Twin Lakes and its impressive online reputation, so we took a few minutes to talk with the Executive Director, Maria Drosos.

The first question we had for Maria was what is it that sets The Grand at Twin Lakes apart from their competition in Illinois. Here’s Maria’s response:

“We’re a very modern community. Residents are pretty independent, and they have access to Twin Lakes golf course and rec center. Residents let us know what they’d like to do, and we try to make it happen. Our community has an indoor pool, movie theater, beauty shop, library and computer center, gardening boxes in courtyard and more for residents to enjoy. Our care can be customized to their needs. We offer resort-style living, more luxurious accommodations and flexible dining options, as well as amazing activities.”

We also wanted to know what their mission is at The Grand at Twin Lakes and how they work to make the world a better place. Maria told us that their goal is to be a community within the community, where residents are supported by staff and each other.

Maria went on to tell us that they give back to their community by volunteering at the local hospital and utilizing local resources.

Building Success With a Resident-Centered Community

Maria attributes The Grand at Twin Lakes’ strong online reputation to their commitment to providing a resident-centered community and following through to ensure that their residents are living their best life, which encourages reviews.

Outside of building a powerful online reputation, The Grand at Twin Lakes has gotten their name out there through social media marketing and brochures.

There are so many senior living communities out there looking to build the kind of online reputation The Grand at Twin Lakes has. Here’s Maria’s expert advice for them:

“Set yourself apart from your competition. It’s really about creating a lifestyle.”


Congratulations to the team at The Grand at Twin Lakes for being a 2019 Top Rated Local award winner, and thank you so much, Maria, for taking the time to speak with us!

We highly recommend The Grand at Twin Lakes in Palatine. Visit their website today!

Iowa’s Top Rated Local® Senior Living Communities Award Winner: Prairie Hills At Ottumwa

Top Rated Local® is pleased to announce that Prairie Hills At Ottumwa is an award winner for senior living communities in 2019.

If you are looking for a senior living community where residents can enjoy an active and engaging lifestyle, look no further than this award-winning company!

Prairie Hills At Ottumwa has received many overwhelmingly positive reviews across multiple verified sites with an average rating of 4.92 stars, earning them an impressive Rating Score™ of 93.17 and a 2019 Top Rated Local award for ranking as one of the top five senior living communities in Iowa!

Here’s just one of their many five-star reviews:

“Our mom is still very independent and gets around well, but she needed a bit of assistance, and it was time to take the responsibility and expenses of homeownership off of her shoulders. Prairie Hills has offered the best of all benefits for her and for our family. Her apartment and the entire building is very nice, well lit, easily accessible, and has comfortable surroundings in a one-floor setting. Mom enjoys the personal touches and comforts, the outdoor space, and the little things that comfort her and mean a lot to her. The staff is caring and accommodating. It’s been a very good fit for Mom, and it is so good to know that people are close-by and keep a good check on Mom, even when we are 90 miles away.” – B.C.

It is because of excellent reviews like this that Prairie Hills At Ottumwa is now able to call themselves a Top Rated Local award winner!

Not Your Average Senior Living Community

We were excited to learn all about Prairie Hills At Ottumwa and how they have gotten where they are today, so we sat down with the Executive Director, Angie Wickenkamp.

The first thing we wanted to know was what it is that makes Prairie Hills At Ottumwa stand apart from its competitors.

“Our life enrichment program is above what anyone else in the area is doing. It is a Montessori-inspired program, which is especially effective in the memory care unit. The program allows residents to continue living life the way they would have in the past, with the comforts of daily living, like folding warm laundry, baking, etc. We can help to settle them in the community and help residents feel engaged and purposeful. Our programming sets us apart in general.”

We asked Angie about the Prairie Hills At Ottumwa business mission. She said:

“Our mission is to provide an enriched and meaningful experience to our residents, team members, and community partners.”

Not only is Prairie Hills helping to improve the lives of their residents, but they are also doing their part to help make the world a better place by finding ways to give back. They partner with local nonprofits and charities, and their residents get to stay involved in charitable efforts, too. Angie told us that their residents bake weekly for a local soup kitchen, serve meals at homeless shelters, bake dog treats, and make tug-toys for the humane society. Angie said:

“It helps when residents feel like they are involved in the betterment of our area. Life doesn’t stop behind these doors.”

Building Success With Consistency

Prairie Hills At Ottumwa has earned a wonderful reputation, so we wanted to know more about some of the ways they have gotten their name out and grown their business. Angie said that social media, particularly Facebook, has been huge for them when it comes to keeping in touch with their community. Angie also said that word of mouth has been their best resource for new business.

There are many businesses out there that are looking to build as impressive a reputation as Prairie Hills At Ottumwa has managed to. We asked if Angie could share any expert advice with these companies. Here’s what she had to say:

“Consistency is the key. It’s easy to be inconsistent with social media posting, which causes engagement to drop off drastically, and it’s hard to rebuild it. Make a conscious effort to comment back to build online relationships that help people feel like they are part of the community.”

Angie ended our chat by saying:

“Senior living can be different… Let us show you how!”


Congratulations to Prairie Hills At Ottumwa for being a 2019 Top Rated Local award winner, and special thanks to Angie for taking the time to speak with us!

Rhode Island’s Top Rated Local® Senior Living Communities Award Winner: The Village at Waterman Lake

Top Rated Local® is pleased to announce that The Village at Waterman Lake is the number one senior living community in all of Rhode Island for 2019!

If you’ve been searching for the right senior living community in Smithfield, there’s no better option than The Village at Waterman Lake.

The Village at Waterman Lake has received dozens of reviews on three verified sites with an average rating of 4.81 stars, earning them a phenomenal Rating Score™ of 94.06 and a 2019 Top Rated Local award for being ranked the number one senior living community in all of Rhode Island!

Here’s just one of their many five-star reviews:

“My mom has been a resident there for over a year, and I find the staff all very compassionate, caring and very understanding. The residents really feel the love there.” – Carol K.

Not Your Average Senior Living Community

We wanted to know what makes Rhode Island’s number one senior living community so special, so we took a few minutes to talk with the VP of Marketing Communications, Jennifer Beauchamp.

The first question we had for Jennifer was what makes The Village at Waterman Lake unique compared to their competition in Rhode Island. Here’s what she had to say:

“Our dedicated team members are absolutely passionate about what they do. The culture here is one of positivity, and visitors often remark on ‘all the smiling faces’ and how pleasant everyone is. Because it is such a nice environment to work in, we are able to retain good people. In fact, many of our team members have been here a decade or more. Our managers are tasked with ensuring that the team caring for residents feels supported and that they have what they need to do their jobs well. Every weekend and most evenings, there is a manager on duty. No detail is too small, and no department is considered unimportant. Everyone plays a role, and every facet of the service and care is equally important. It is the foundation of what we do!”

Jennifer went on to tell us that she has been with the Village at Waterman lake for more than 20 years, that the community was founded in 1990 and that, with more than 300 beds, it is the largest retirement community in all of Rhode Island. She also told us about their unbeatable COO:

“Our Chief Operating Officer, Oliver Harvey, was honored with the 2019 Hero Award from the Rhode Island Assisted Living Association (RIALA) at their annual conference in May! The Hero Awards recognize individuals who go above and beyond their job description to provide outstanding care and service to residents in the senior living industry.”

We also asked Jennifer about The Village at Waterman Lake’s mission and how they work to make the world a better place. Jennifer told us:

“Our goal is to provide our residents with the highest quality care and service possible while protecting their dignity and encouraging their independence. We have the utmost respect for our seniors and want them to enjoy the quality of life they deserve.”

Building Success Through Longevity

When we asked Jennifer what their secret is to such a strong online reputation at The Village at Waterman Lake, she said:

“Having been here as long as we have, we have a great reputation in the community. This year, we were named Best Retirement Community in the state for the third year in a row by the Providence Journal readers. They just started the awards three years ago, and we have won it every year so far! We don’t really solicit reviews, so all of our reviews are from residents and families that have had a great experience here. In addition to our online reviews, we get a lot of positive letters sent to us as well.”

Apart from building the kind of online reputation any business would envy, The Village at Waterman Lake has spread the word about their service by playing an active role in their community:

“The Village is the sole sponsor of the BoneBuilders of RI program, which helps Rhode Island’s seniors improve their mobility, balance, bone density and overall wellness. We dedicate space, training, manpower and financial resources to keep the important program thriving and have more than 18 class locations throughout the state!”

Every business owner wants to grow their business and build their online reputation the way The Village at Waterman Lake has. Here’s Jennifer’s advice for them:

“Set very high expectations for the people who work for you. Don’t accept mediocrity. People will rise to greater heights when you believe in them and they feel it.”


Congratulations to the team at The Village at Waterman Lake for being a 2019 Top Rated Local award winner, and thank you so much, Jennifer, for taking the time to speak with us!

We highly recommend The Village at Waterman Lake in Smithfield. Visit their website today!

Missouri’s Top Rated Local® Senior Living Communities Award Winner: The Sheridan at Chesterfield

Top Rated Local® is pleased to announce that The Sheridan at Chesterfield is a 2019 award winner for senior living communities in Missouri!

If you’re looking for the right senior living community for yourself or your loved one, look no further than The Sheridan at Chesterfield.

The Sheridan at Chesterfield has received dozens of reviews on multiple verified sites with an average rating of 4.93 stars, earning them an outstanding Rating Score™ of 93.30 and a 2019 Top Rated Local award for ranking among the top 10 senior living communities in all of Missouri!

Here’s just one of their many five-star reviews:

“I was very impressed by the staff and the facilities at The Sheridan. It’s definitely a place where I would feel secure and happy to have my family. I was overwhelmed by the friendliness of the staff. [They] gave me a tour and answered all my questions. I want to be here when I reach my golden years.” – David W.

Not Your Average Senior Living Community

Denise, the owner of The Sheridan at Chesterfield, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets The Sheridan at Chesterfield apart from the many other senior living communities in Missouri. Here’s Denise’s response:

“We offer a variety of activities and outings for our residents, and we have an Executive Chef who comes out and does demonstrations with various dishes. The bottom line is that we want them to feel like they are home and comfortable.”

We also wanted to know why they do what they do at The Sheridan at Chesterfield and how they work to make the world a better place. Here’s what Denise had to say:

“At The Sheridan, we’re more than a community; we’re a family and we’re home.”

Building Success Through Heart

When we asked Denise about The Sheridan at Chesterfield’s secret to such a strong online reputation, she said:

“HEART (hospitality, excellence, appreciation, respect, teamwork) is what we live by and it’s what we give our residents.”

Outside of building the kind of online reputation any business owner would envy, The Sheridan at Chesterfield has spread the word about who they are and what they do through newspaper and radio ads, as well as word of mouth.

Clearly, Denise knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:

“Have an amazing staff that will provide a world-class customer service experience.”


Congratulations to the team at The Sheridan at Chesterfield for being a 2019 Top Rated Local award winner, and thank you so much, Denise, for taking the time to speak with us!

We highly recommend The Sheridan at Chesterfield. Visit their website today!

Ohio’s Top Rated Local® Senior Living Communities Award Winner: Canton Christian Home

Top Rated Local® is pleased to announce that Canton Christian Home is an award winner for senior living communities in 2019.

If you are looking for an excellent and compassionate senior living community, look no further than this award-winning company!

Canton Christian Home has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.73 stars, earning them an impressive Rating Score™ of 95.28 and a 2019 Top Rated Local award for ranking as one of the top five senior living communities in Ohio!

Here’s just one of their many five-star reviews:

“Canton Christian Home is a facility and a ministry. They care about all aspects of the resident: physical, emotional, and spiritual. Residents come here to LIVE their lives abundantly. There are three levels of care — Independent Living, Assisted Living, and Skilled Nursing. There is something for everyone.” – D.Y.

It is because of excellent reviews like this that Canton Christian Home is now able to call themselves a Top Rated Local award winner!

Not Your Average Senior Living Community

Canton Christian Home is a non-profit continuing care facility that offers Independent Living, Assisted Living, and Skilled Nursing Care and that has been serving Canton for 44 years. We were excited to learn all about Canton Christian Home and how they have gotten where they are today, so we sat down with the Director of Community Relations, Janet Whitlatch.

The first thing we wanted to know was what it is that makes Canton Christian Home stand apart from its competitors. As a non-profit, the money they earn goes directly to resident care. They have focused some of those funds into offering their residents amazing, made-from-scratch food, as well as educational programs!

Janet went on to tell us about how their excellent management team has helped to lead them to where they are today:

“We have had really good management throughout the years. They tell you to do the right thing for the residents as opposed to doing the right thing for Canton Christian Home… We don’t send people away if they run out of money; we find a way to take care of them.”

Canton Christian Home has a long history of care and positive feedback from families and people who have lived here. Janet shared this touching anecdote about some of that feedback:

“I had one of our residents recently tell me that they have visited lots of retirement communities and that, while they were all friendly, Canton Christian Home has a genuine warmth that comes from both the residents and staff that goes beyond just being friendly.”

We wanted to know more about the Canton Christian Home business mission. Janet said:

“Our mission is to empower seniors to live life fully, continuing to impact their world and enjoy the endless adventure of the Christian life.”

Building Success, Online and Off

Canton Christian Home has earned a remarkable reputation, so we wanted to know more about what they have done to get their name out and grow their business. Janet told us that they keep in touch with their community by posting pictures and events to their Facebook page. While most of their business comes from referrals, they have also recognized the benefit of a great online review. Janet said that she gives cards to residents and families with directions about how to leave a review.

There are many businesses out there that are looking to build as impressive a reputation as Canton Christian Home has managed to. We asked if Janet could share any expert advice with these companies. Here’s what she had to say:

“You’ve got to have an online presence. You have to actively seek reviews. You have to know your potential clients and if what you are offering is a match. Customer service and treating people right is extremely key.”


Congratulations to Canton Christian Home for being a 2019 Top Rated Local award winner, and special thanks to Janet for taking the time to speak with us!