Top Rated Local® is pleased to announce that USA Nails is the number one nail salon in all of Louisiana for 2019!
When you’re in need of a little pampering and a great manicure or pedicure, there’s no better nail salon to turn to than USA Nails in Lafayette.
USA Nails has received dozens of reviews on four verified sites with an average rating of 4.79 stars, earning them a spectacular Rating Score™ of 95.88 and a 2019 Top Rated Local award for being ranked the number one nail salon in all of Louisiana!
Here’s just one of their many five-star reviews:
“I found this place a couple of years ago and love it!! The ladies always remember me when I go in, and they are so much fun! I know if I’m having a bad day, I can go in there, be pampered and laugh!” – Kay S.
Not Your Average Nail Salon
We wanted to know what makes Louisiana’s number one nail salon so special, so we took a few minutes to talk with the owner, Kim Bui.
The first question we had for Kim was what makes USA Nails unique compared to their competition in Louisiana. Here’s what she had to say:
“We listen to clients’ needs and wants. We always let people decide what they want to do, and if they ask for our opinion, we give it to them. Sometimes, people are good nail techs, but they don’t listen to their clients.”
We also asked Kim about USA Nails’ mission and how they work to make the world a better place. Kim told us:
“I treat everyone professionally. When they come in here, they are important. People sit and talk with you. Some people come to relax; some people come to be perked up. That’s what I do. I listen to my clients, and if they have a bad day, I try to make them feel good about themselves. You listen to them. You treat them not only like a customer but like a friend.”
Building Success Through Customer Service
When we asked Kim what their secret is to such a strong online reputation at USA Nails, she pointed to their commitment to customer service and said:
“I feel like that’s number one. We treat everyone the same and give them our attention. We listen to our clients and do what they want to do, not what we want to do.”
Apart from building the kind of online reputation any business would envy, USA Nails has spread the word about their service by making sure their customers are always satisfied when they leave the salon. They also offer discounts for birthdays and make it a point to make everyone feel special.
Every business owner wants to grow their business and build their online reputation the way USA Nails has. Upon asking what advice she has for them, Kim told us that many of her clients are excited about how well they listen to their clients. She also emphasized the importance of listening to your clients and attributed it to her success through the years.
Congratulations to the team at USA Nails for being a 2019 Top Rated Local award winner, and thank you so much, Kim, for taking the time to speak with us!
We highly recommend USA Nails in Lafayette. Visit their Facebook page today!