Top Rated Local® is pleased to announce that Vanguard Cleaning Systems of Louisville is an award winner for janitorial companies in 2019.
If you are looking for a fantastic and compassionate janitorial company, look no further than this award-winning company!
Vanguard Cleaning Systems of Louisville has received many overwhelmingly positive reviews with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 92.00 and a 2019 Top Rated Local award for ranking as one of the top five janitorial companies in Kentucky!
Here’s just one of their many five-star reviews:
“Vanguard and their cleaning crews have been wonderful to work with!! The cleaning crews have done an excellent job cleaning our offices. If there was ever an issue, they were right on it. They are very professional and needed very little instructions. I couldn’t be happier with the service they have provided.” – N.W.
It is because of excellent reviews like this that Vanguard Cleaning Systems of Louisville is now able to call themselves a Top Rated Local award winner!
Not Your Average Janitorial Company
We were excited to learn all about Vanguard Cleaning Systems of Louisville and how they have gotten where they are today, so we sat down with the Digital Marketing Manager, Mitch Massard.
The first thing we wanted to know was what it is that makes Vanguard Cleaning Systems of Louisville stand apart from its competitors. Mitch told us:
“We walk the walk, so to speak, and we care about [our clients’] businesses… Any way we can help support someone to grow their business or grow their company, we’ll do it. Our means of doing that just so happens to be through providing janitorial and commercial cleaning services. We love people, and we love helping people. We just do that through the medium of cleaning. If we can help your business grow by creating a better brand image and better first impressions for your customers when they walk through the door, then we take great pride in being able to help you live a better life.”
Mitch told us that the three pillars of service they focus on are being professional, being proactive, and being positive.
Building Success And Giving Back
Vanguard Cleaning Systems of Louisville has earned a fantastic reputation, so we asked Mitch how they have managed to grow their business and get their name out. Mitch told us about how they have found success in asking for feedback, saying:
“We are very adamant in our customer service and about maintaining solid relationships and transparency with our customers. We actively engage them for the reviews by requesting them. It’s one of those things that, if you don’t ask, you won’t get it. We do a lot of surveys with our clientele to find out how we are doing. We get a lot of great feedback, and a lot of times when we get that good feedback, we highlight their responses and email it to them saying, ‘This is amazing feedback. We love what you said. Is there any way you could put this in a review to help us out?’ They are always willing to do so.”
In addition to building the kind of online reputation that any small business would envy, Vanguard Cleaning Systems of Louisville has spread the word about who they are and what they do by finding ways to give back to the community. Mitch said:
“This coming fall, we are actually going to be doing a lot in the community as far as replanting and going green. We’re going to be donating a percentage of our paper supply sales to a company here in Louisville that will be planting anywhere from 200 to 500 trees as part of a reforestation project. We will also be cleaning up some of the parks. When summer and springtime roll around, we’re going to go around and clean parks and put our money where our mouth is and really take care of our community, because we do care about the community and the cleanliness of everything in our city.”
There are many businesses out there that are looking to build as impressive a reputation as Vanguard Cleaning Systems of Louisville has managed to. We asked if Mitch could share any expert advice with these companies. Here’s what he had to say:
“Be true to who you are; be empathetic to what the people are needing in today’s marketplace, and be transparent…. Know your ‘why,’ and stand on it. Why are you in business? Why are you doing what you’re doing? We aren’t cleaning because we love cleaning, that’s not why we’re here. We’re here because we love people. If the only way we can help somebody is to enhance their building, then we’re going to do that. If it’s to enhance a park by giving back the proceeds from our paper sales, then we’re going to do that. We’re here to help. Knowing your ‘why’ and standing on it is huge, and being able to convey that in a digital medium will only help.”
Congratulations to Vanguard Cleaning Systems of Louisville for being a 2019 Top Rated Local award winner, and special thanks to Mitch for taking the time to speak with us!