Alabama’s Top Rated Local® Urgent Care Center Award Winner: Urgent Care For Children

Top Rated Local® is pleased to announce that Urgent Care For Children is one of the top three urgent care centers in Alabama for 2019!

With a 92.00 Rating Score™ and a 4.90 average star rating, as well as more than 200 online reviews on verified sites, Urgent Care For Children is a 2019 Top Rated Local award winner! These are just two of the fabulous reviews they’ve received:

“This place is exactly what we needed. The staff was friendly, and there was hardly any wait to see the doc — maybe three minutes. We made an appointment online. Very clean and comfortable waiting area. Easy parking, and a nice building. The doc was great and got us in and out quickly. She was knowledgeable and friendly. We’ll definitely be back when we need urgent care again.” -Flip F.

“Brought my son for a check up on a Sunday and was seen promptly by the kindest staff that was extremely thorough in helping us diagnose the issue. Will definitely be bringing him the next time we need to see a doctor!” -Caroline L.

Not Your Average Urgent Care Center

Dr. Allury Arora, the co-founder and COO of Urgent Care For Children, took some time to speak with us regarding her business’ impressive online reputation.

Dr. Arora and her talented team are wholeheartedly dedicated to providing the children in their community with the highest standard of care, and that is abundantly clear based on the many positive online reviews they’ve received. When asked what it is that really sets her urgent care center apart from others in the area, she said, “Quality care, less waiting, continuity of care, and impeccable service.”

Building Success Through Unparalleled Care

In Dr. Arora’s words, beyond giving children the fantastic healthcare they require, Urgent Care Center for Children’s mission is “to be the first -ate Pediatric Urgent Care in the region and nation.”

This is Dr. Arora’s advice to other businesses, particularly urgent care centers, that want to improve their online reputation:

“Do not compromise on the quality of your care”


Congratulations to the team at Urgent Care For Children for being a 2019 Top Rated Local award winner, and thank you so much, Dr. Arora, for taking the time to speak with us!

New Mexico’s Top Rated Local® Urgent Care Center Award Winner: Duke City Urgent Care

Top Rated Local® is pleased to announce that Duke City Urgent Care is one of the top five urgent care centers in New Mexico for 2019!

“I’ve been here once and the staff was SO NICE and PATIENT [with] what I had to say. The doctors [were] as well, they checked everything I asked them to check and they took me seriously. Unlike the ER, they are gentle about what they’re doing. And they take your pain seriously. They are SO CLEAN.” -Yunissa R.

Reviews just like this have earned Duke City Urgent Care a 93.01 Rating Score™, a 4.80 average star rating on verified sites, and a 2019 Top Rated Local award.

A One-of-a-Kind Urgent Care Center’s Secret to a Strong Online Reputation

Jami Gonzales, the marketing specialist at Duke City Urgent Care, took some time to chat with us about the business’ impressive online reputation.

“We are urgent care run by emergency medicine trained staff,” she said, when we asked what makes Duke City Urgent Care different from their competition. “We do everything possible to help keep you out of the emergency room by providing onsite lab and x-ray at all our facilities. We now offer an ultrasound to most insurances. And, we know all the best specialists to refer our patients to receive continuous care.”

Jami and her team take immense pride in offering the highest quality of urgent care services. In Jami’s words, “We are working hard to change the way we practice medicine by providing fast, friendly, and high-quality care to all our patients. Our staff truly loves helping our community and want nothing more than to provide a great place for our patients to start feeling better!”

Building Success By Adapting to Change

The Duke City Urgent Care team is no stranger to internet marketing. In fact, they utilize all types of modern technology to ensure their patients’ proper care. “We provide a website that is easy to navigate and provides information or links to our clinic’s locations and phone numbers. We also provide multiple avenues of communication via email or text messaging for patient questions. And, we have amazing Google reviews from our patients,” Jami said.

This is Jami’s advice to other businesses that want to improve their online reputation:

“Be prepared to adapt to our newer generations and never forget about the past generations.”


Thank you for speaking with us, Jami! Congratulations to the team at Duke City Urgent Care for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® Urgent Care Centers Award Winner: Express Family Care

Top Rated Local® is pleased to announce that Express Family Care is a 2019 award winner for urgent care centers in Virginia!

Whether you have a cold or a sprained ankle, Express Family Care is the urgent care center to turn to in Roanoke.

Express Family Care has received more than 100 reviews from five verified sites with an average rating of 4.69 stars, earning them a fantastic Rating Score™ of 96.87 and a 2019 Top Rated Local award for being ranked the number one urgent care centers in all of Virginia!

Here’s just one of their many five-star reviews:

“With my wife and I both being medical providers, we have a very good idea about proper, quality medical treatment and practices. That being said, I cannot say enough wonderful things about the professionalism and quality of care this establishment provides. From the front desk to physician interaction, everything was perfect. I strongly encourage anyone within the Roanoke and outlying areas to choose this establishment for your acute to chronic illnesses. We are even going to use them as our primary care. This is what medical treatment should be. Wow!” – Mark B.

Not Your Average Urgent Care Center

There are many things that set Express Family Care apart, but according to the owner, Dr. Scott Crosby MD, it’s the fact that Express Family Care is an independent urgent care center, not a franchise or a center associated with a corporate entity, that makes the biggest difference. This independence allows for better responsive care and service.

When asked why they do what they do at Express Family Care and how they work to make the world a better place, Dr. Crosby shared with us that they do what they do to get to know their patients and their community better, and that they make the world a better place by partnering with local businesses, schools and churches.

Building Success Through Customer Service

Dr. Crosby credits Express Family Care’s strong online reputation to their commitment to customer service and treating both patients and employees the right way. Of course, they also provide excellent medical care, as evidenced by many of the reviews left by their satisfied patients.

Outside of building a powerful online reputation, Express Family Care has grown through their website and Facebook page, advertisements on billboards, radio and television, and they work with a local marketing company who helps with SEO. However, word of mouth is their most effective business driver.

We asked Dr. Crosby what advice he has for the many other business owners out there looking to grow their business and build their online reputation. Here are the words of wisdom he shared with us:

“Take good care of your employees and provide excellent patient care, and the rest takes care of itself.”


Congratulations to the team at Express Family Care for being a 2019 Top Rated Local award winner, and thank you so much, Dr. Crosby, for taking the time to speak with us!

Whether you’re feeling under the weather or you’ve sustained a minor injury, we highly recommend visiting Express Family Care in Roanoke. Visit their website today to learn more.

Arizona’s Top Rated Local® Urgent Care Centers Award Winner: Urgent Care by Urgent Specialists

Top Rated Local® is pleased to announce that Urgent Care by Urgent Specialists is a 2018 award winner for urgent care centers in Arizona!

When you need last-minute care you can rely on, you need Urgent Care by Urgent Specialists in Tucson.

Urgent Care by Urgent Specialists has received more than 100 reviews from three verified sites with an average rating of 4.66 stars, earning them a fabulous Rating Score™ of 88.91 and a 2018 Top Rated Local award for ranking among the top 10 urgent care centers in all of Arizona!

Here’s just one of their many five-star reviews:

“I was very pleased with my experience here yesterday. I felt well-cared-for from the moment I arrived. Everyone was very kind and attentive. My nurse practitioner was Cynthia. She was amazing, thorough, very knowledgeable and compassionate. I’ve already told all my friends that this is the place to go! Top notch facility and staff!” – Sandra L

Not Your Average Urgent Care Center

When patients turn to Urgent Care by Urgent Specialists, they are given unparalleled access to the specialist physicians they need. Every nurse practitioner on staff is trained under a physician in each specified area — urgent care, ears, nose and throat, ophthalmology, cardiology and orthopedics. And if and when there is an undetermined diagnosis, they can always contact the specialists physicians via Telehealth.

We sat down with Patrick Erdely, the director of operations at Urgent Care by Urgent Specialists, to find out why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“The cost of healthcare is on the rise. Repeating the same system over and over and expecting a different outcome is ludicrous. Urgent Specialists’ mission is to reduce non-emergent illnesses by treating them in our facility rather than an emergency room. Ninety-eight percent of ER visits are non-emergent, and more than 50 percent require a specialists. [We make the world a better place by] reducing the ER costs and unnecessary testing. Our facility will not schedule tests unless the problem can be treated by our providers.”

Building Success by Reducing Costs and Improving Outcomes

Patrick credits Urgent Care by Urgent Specialists’ strong online reputation to their commitment to reducing healthcare costs and improving outcomes for their patients.

Outside of building a powerful online reputation, Urgent Care by Urgent Specialists has grown through a strong marketing campaign in their community, as well as through word of mouth.

When asked what advice he has for the many business owners out there looking to grow their business and build their online reputation, Patrick shared these words of wisdom with us:

“Deliver what you advertise. Believe in quality rather than quantity. Business will increase when you give your customers a great experience.”


Congratulations to the team at Urgent Care by Urgent Specialists for being a 2018 Top Rated Local award winner, and thank you so much, Patrick, for taking the time to speak with us!

If you find yourself in need of urgent care in Tucson, we highly recommend turning to Urgent Care by Urgent Specialists. Visit their website today!

New Mexico’s Top Rated Local® Urgent Care Centers Award Winner: Rio Grande Urgent Care

Top Rated Local® is pleased to announce that Rio Grande Urgent Care is a 2019 award winner for urgent care centers in New Mexico!

When you need prompt medical care in Albuquerque, there’s no better urgent care center to turn to than Rio Grande Urgent Care.

Rio Grande Urgent Care has received dozens of reviews from three verified review sites with an average rating of 4.96 stars, earning them a stupendous Rating Score™ of 95.62 and two Top Rated Local awards for 2019 — one for ranking among the top 100 businesses in New Mexico and one for ranking the number urgent care center in New Mexico!

Here’s just one of their many five-star reviews:

“[They have a] wonderful staff, [and] Dr. Becky Gonzalez is the best doctor I’ve had in my 44 years on this planet. The new building is more accessible for my wheelchair, and it’s a better and bigger building. They will be my primary care from now on, and I couldn’t be happier.” – Karl W.

Not Your Average Urgent Care Center

We sat down with Becky Gonzalez, the CNP/CEO/CFO of Rio Grande Urgent Care, to find out what makes them different. There are many things that set Rio Urgent Care apart, but according to Becky, it’s their highly trained, knowledgeable staff and their commitment to treating every patient as an individual that really make them stand out.

When asked why they do what they do at Rio Urgent Care Center and how they work to make the world a better place, Becky told us that their goal is to make healthcare more accessible and to help people in their community.

Building Success by Serving the Public

Becky credits Rio Grande Urgent Care’s strong online reputation to their commitment to serving the public and caring for their community.

Outside of building a powerful online reputation, Rio Grande Urgent Care has spread the word about who they are and what they do through word of mouth, Google, social media and their website.

We asked Becky what advice she has for other business owners looking to grow their business and build their online reputation. Here are the words of wisdom she shared with us:

“It’s all about consistency over time — it takes persistence and determination to build a strong reputation!”


Congratulations to the team at Rio Grande Urgent Care for being a 2019 Top Rated Local award winner, and thank you so much, Becky, for taking the time to speak with us!

Currently, Rio Urgent Care is trying to build a radiology room. If you’d like to help, visit their GoFundMe page!

If you find yourself in need of urgent care in Albuquerque, we highly recommend turning to Rio Grande Urgent Care! Visit their website today.

Virginia’s Top Rated Local® Urgent Care Award Winner: American Family Care

Top Rated Local® is pleased to announce that American Family Care is a 2019 award winner!

An 87.47 Rating Score™, 4.25-star average rating, and hundreds of positive reviews combine to make American Family Care one of the top 10 urgent care centers in Alabama for 2019! The following are just three of the phenomenal reviews patients have left for them:

“Thank you for your very prompt and efficient service! Your professionalism and sense of urgency were beyond compare, in my opinion. From the sign-in attendant to the vitals nurse, as well as the nurse practitioner, and finally the doctor! I can’t remember any of your names because I was completely miserable. Thank you, from the bottom of my heart! My prescriptions were also called in promptly. Very efficient staff there! I am already feeling much better today. Thanks again!” -Benji B

“Staff was nice and professional. My four-year-old granddaughter was the patient. She had to have her immunizations. Her pediatrician couldn’t get her in ‘til mid-April. Her school would not let her attend until we got her blue form. They comforted her. They said they didn’t have stickers. She said she wanted a piece of chocolate instead. The staff went out of the way to find her two pieces of chocolate, and the tears dried up. Thank you” -Pamela W.

“I enjoyed their excellent service and professional care. The service was excellent from the start at the front desk all the way through. I strongly recommend going there. It is a wonderful benefit to our community that they are in our area. Let’s keep it that way. I know I have a wonderful primary care doctor. However, most of the time she can not see me on short notice. Some things just can not wait. I love this alternative to an ER in a hospital. Let’s try and keep them in our community. “-Sandra T

A One-of-a-Kind Urgent Care Center’s Secret to a Strong Online Reputation

We spoke with Vicki, the team leader at American Family Care, about her business’ impressive online reputation.

Of course, we were particularly interested in finding out what their secret to success is. Vicki attributes their success mainly to the excellent service they provide their patients. “Our goal is to provide the best possible care to everyone that walks through the door. We give every patient a feedback form to help them get better and encourage all patients to go fill out a review online,” she said.

Making the World a Better Place By Caring For The Community

Vicki and her team are dedicated, above all else, to helping people. “[Our mission is] to provide the best health care possible, in a kind and caring environment while respecting the rights of all patients, in an economical manner at times and locations convenient to the patient.”


Thank you for speaking with us, Vicki! Congratulations to the team at American Family Care for being a 2019 Top Rated Local award winner!

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Kirkland

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care in Kirkland is a 2018 award winner for urgent care centers in Washington!

From the moment you walk through the door, you’ll see why there’s no better urgent care center to turn to in Kirkland for your needs than MultiCare Indigo Urgent Care.

MultiCare Indigo Urgent Care’s Kirkland location has earned dozens of online reviews with an average rating of 4.58 stars, an impressive Rating Score™ of 86.80 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“The entire staff was absolutely amazing! They made my eight-year old daughter feel completely comfortable and made sure she understood every procedure. I made the appointment online and was in and out in 35 minutes. I highly recommend them for any urgent care matter.” – Lamar R

Not Your Average Urgent Care Center

Patients who visit MultiCare Indigo Urgent Care in Kirkland experience a better way to get better. With a facility that’s comfortable, modern and open enough to resemble a classy, relaxing hotel and clinically trained staff members who are always ready to provide convenient, attentive care to their patients, every single aspect of visiting MultiCare Indigo Urgent Care is designed to give patients the best possible experience.

The team at MultiCare Indigo Urgent Care understands that their patients have busy schedules, and they make their patients’ visits as convenient and easy as possible by providing in-suite registration when they can, eliminating the need for the patient to wait in the lobby for registration. Every member of the staff at MultiCare Indigo Urgent Care is clinically trained, which also adds convenience and efficiency to patients’ visits.

In order to make the world and their community a better place, MultiCare Indigo Urgent Care’s mission is to partner with patients, their community and other organizations for a healing, healthy future, and they also do so by providing easy access to great, convenient care for people in their community.

Building Success By Getting Every Staff Member On Board

According to Jasmine Yip, the marketing consultant at MultiCare, the Kirkland location’s secret to such a powerful online reputation is their team’s buy-in and dedication to their mission.

“I think the secret of building a strong online reputation is getting every person on board — from the leadership to frontline staff members and providers. It’s getting everyone to see the importance of customer service and how our actions define our brand.”

The team at MultiCare Indigo Urgent Care works hard to hold each other accountable, and the clinic’s reputation and online reviews are discussed at staff meetings and are always in the forefront of their minds. Measuring the quality of their services has helped MultiCare Indigo Urgent Care continue to provide better care for their patients.

They do a lot of other things to grow their business and let people within the community know who they are and how they can help, including engaging in their community. One such community event that MultiCare Indigo Urgent Care has been a part of is the Kirkland Summer Fest, which they provide first aid for, as well as hand out useful goodies at, like lip balm and tissues.

Jasmine’s advice for other business owners looking to grow their business and build their online reputation is to first ensure that all of the company’s listings are up to date and accurate on all major sites, and to make customer service the focal point of the business.

“Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”


Congratulations to the team at MultiCare Indigo Urgent Care in Kirkland for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

If you’re in Kirkland and in need of urgent care, we can’t recommend MultiCare Indigo Urgent Care highly enough! Visit their website today.

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Covington

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care is a 2018 award winner for urgent care centers in Washington!

Have you been searching high and low for the right urgent care center in Covington? If so, search no further than MultiCare Indigo Urgent Care!

MultiCare Indigo Urgent Care has earned hundreds of online reviews with an average rating of 4.53 stars, an amazing Rating Score™ of 87.34 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“Everybody was nice and helpful. Even in the midst of another emergency, we were seen quickly. They were courteous and seemed to really care about the health of my child. This is the second great experience we’ve had here and will continue coming, even though it’s a 30-minute drive from our house. It’s our go-to if needed.” – Kourtney H

Not Your Average Urgent Care Center

Interior photos from the Covington Indigo Urgent Care Clinic

According to Jasmine Yip, the marketing consultant at MultiCare, you experience the difference that MultiCare Indigo Urgent Care provides from the moment you walk in the door. MultiCare Indigo Urgent Care is focused on the entire patient experience, which all starts with a clean, open and modern facility that is so nice and comfortable that patients often mistake it for a hotel.

Another thing that sets MultiCare Indigo Urgent Care apart is that each staff member is clinically trained, which ensures that patients always get the most convenient and attentive care for their needs.

Last but certainly not least, MultiCare Indigo Urgent Care provides in-suite registration whenever possible, eliminating the need for their patients to wait in the lobby for registration.

When we asked Jasmine why they do what they do at MultiCare Indigo Urgent Care and how they work to make the world a better place, she had this to say:

“MultiCare Indigo Urgent Care was designed with the mission or partnering with patients, the community and other organizations for a healing and healthy future, and it was designed to better our community by providing quicker, easier and more convenient care for our patients.”

Building Success With an Unbeatable Team

The secret to MultiCare Indigo Urgent Care’s powerful online reputation lies in their unbeatable team and the buy-in of every member of that team of the company’s mission. Every person who works at MultiCare Indigo Urgent Care recognizes how important customer service is, as well as how their actions define the company’s brand.

In fact, every teammate is so bought in that the clinic’s reviews and ratings are discussed during staff meetings, and everyone is always in the know about the company’s reputation.

“This helps us measure our quality of service and continue to strive for great care!”

MultiCare Indigo Urgent Care’s Covington location has grown, in large part, because of their online reputation, community involvement, digital presence and the recognized and trusted reputation of MultiCare in general.

We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. According to Jasmine, it all starts with ensuring that all of your company’s listings are up to date and accurate on all of the major sites, and from there, your focus should always be on providing excellent customer service.


Congratulations to the team at MultiCare Indigo Urgent Care in Covington for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

We highly recommend MultiCare Indigo Urgent Care in Covington for all of your after-hours and last-minute care needs. Visit their website today!

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare West Tacoma Urgent Care

Top Rated Local® is pleased to announce that MultiCare West Tacoma Urgent Care is a 2018 award winner for urgent care centers in Washington!

Whether you need a last-minute appointment during regular hours or urgent care after-hours, there’s one urgent care center in West Tacoma that can’t be beat — MultiCare West Tacoma Urgent Care.

MultiCare West Tacoma Urgent Care has earned hundreds of online reviews with an average rating of 4.43 stars, a wonderful Rating Score™ of 87.25 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews they’ve received from their patients:

“Great experience from the moment I arrived. The staff was friendly and genuine with their care. I booked an online appointment, and the wait was minimal (I would recommend doing that if you are able to). The doctor was very knowledgeable and kind. I was well taken care of and am extremely satisfied with my decision to go there. Kudos to management; you are doing it well and have great staff. Thank you!” – Alicia

Not Your Average Urgent Care Center

There are many things that set MultiCare West Tacoma Urgent Care apart from other urgent care centers, but according to MultiCare’s marketing consultant, Jasmine Yip, it’s their team’s dedication to excellent customer service that makes the biggest difference.

“Many of our team members live in the community, and they recognize the importance of their roles in caring for every patient who walks in the door.”

Because the staff members live in the community they serve, it gives them added insight and knowledge into what’s most important to their patients.

MultiCare West Tacoma Urgent Care’s mission is to partner with patients, the community and other organizations for a healing and healthy future, and they work to make their community a better place by providing their patients with access to great care when they need it most.

Building Success By Being Committed to Next-Level Service

One of the things that makes MultiCare West Tacoma Urgent Care stand out the most is that every single member of their team, from the leaders to the frontline staff members, has bought in to their mission and is committed to providing great care for their customers. They understand how important customers service is, and how their actions define MultiCare’s brand.

In fact, every staff member is so bought in that they always make it a point to be in the know about their clinic’s ratings and reviews, which are discussed during staff meetings.

By measuring the quality of their service and paying close attention to their online reputation, the team at MultiCare West Tacoma Urgent Care continues to improve the quality of their service and better care for their clients.

In addition to building their strong online reputation, MultiCare West Tacoma has grown by being involved in the community and by focusing on growing their online presence. The MultiCare name alone has also been a huge benefit for MultiCare West Tacoma Urgent Care, because it’s a trusted, recognizable brand.

When we asked what advice she has for other business owners looking to grow their business and build their online reputation, Jasmine wanted to pass on the importance of making sure business listings are up to date and accurate on all major sites, and that customer service should always be the number one priority.


Congratulations to the team at MultiCare West Tacoma Urgent Care for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

Are you in need of urgent care in West Tacoma? If so, we highly recommend MultiCare West Tacoma Urgent Care. Visit their website today!

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Lakewood Urgent Care

Top Rated Local® is pleased to announce that MultiCare Lakewood Urgent Care is a 2018 award winner for urgent care centers in Washington!

Open every day, MultiCare Lakewood Urgent Care is the urgent care to turn to in Lakewood when you need a physician you can rely on day or night.

MultiCare Lakewood Urgent Care has earned hundreds of online reviews with an average rating of 4.66 stars, a stellar Rating Score™ of 93.60 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in Washington!

Here’s just one of the many five-star reviews they’ve received:

“Whether I’ve made an appointment or just walked in, we are always seen in a very timely manner, and the staff is always excellent. My kids, like most, are hesitant about doctors, and the staff here always makes them feel calm and welcomed. I’d definitely go here before any other clinic.” Shelby M

Not Your Average Urgent Care Center

The staff at MultiCare Lakewood Urgent Care is dedicated to providing excellent customer service and care. Many of their team members live in the community, and they recognize the importance of their roles in caring for every single patient who walks in.

No matter what time or day you visit MultiCare Lakewood Urgent Care, or whether you walk-in or have an appointment, you’ll find refreshingly friendly and attentive care because each and every member of their team strives to go above and beyond for their patients.

We asked Jasmine Yip, the marketing consultant at MultiCare Lakewood Urgent Care, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“MultiCare’s mission is to partner with patients, the community and other organizations for a healing and healthy future. MultiCare Urgent Care was designed with this mission in mind, as MultiCare saw the need for quicker and easier care. We are now making our community a better place by providing easy access to great care, so that patients can conveniently get the health and healing they’re looking for.”

Building Success By Having a Great Team

According to Jasmine, the secret to MultiCare Lakewood Urgent Care’s strong online reputation is the fact that every member of their team, from the leadership to the frontline staff and the providers, is on board with their mission.

“Everyone sees the importance of customer service and how our actions define our brand.”

At MultiCare Lakewood Urgent Care, they all work as a team to keep each other accountable, and each staff member follows their clinic’s online reputation closely. Everyone is updated during staff meetings on the clinic’s online reputation, and they have a dashboard where they can see current ratings and reviews. This helps the team at MultiCare Lakewood measure the quality of their service and continue to provide great care for their patients.

MultiCare Lakewood does a lot of different things to ensure that their patients know who they are and what they offer, including engaging in their community. MultiCare is a trusted, well-known brand, which has given MultiCare Lakewood the advantage of being positively recognized in the community.

The team at MultiCare Lakewood also focuses on increasing their visibility in the digital space since everything is done online now.

We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Building a strong online reputation requires a few things. It starts with making sure that your company’s listings are up to date and accurate on all the major sites. Once you have that, my advice is making customer service a focal point in your business. This means making sure everybody is on-board and understands the importance of excellent customer service. Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”


Congratulations to the team at MultiCare Lakewood Urgent Care for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

If you’re in need of after-hours care in Lakewood or a last-minute doctor’s appointment, we highly recommend MultiCare Lakewood Urgent Care. Visit their website today.