Category: West Virginia

West Virginia’s Top Rated Local® Senior Living Communities Award Winner: Elmhurst House Of Friendship

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Elmhurst House Of Friendship is a 2019 award winner for senior living communities in West Virginia!

For a retirement community that is dedicated to offering its residents independence and choice, look no further than Elmhurst House of Friendship in Wheeling.

Elmhurst House Of Friendship has received dozens of reviews on two verified sites with an average rating of 4.68 stars, earning them a magnificent Rating Score™ of 90.79 and a 2019 Top Rated Local award for ranking among the top five senior living communities in all of West Virginia!

Here’s just one of their many five-star reviews:

“We are so happy with the care my father is receiving. The residents are treated like family. All the employees go above and beyond to make them feel special. It’s a great feeling to know that my dad is well cared for in friendly, safe, clean and comfortable living quarters. The food is wonderful. Couldn’t find a better place.” – C.L.

A One-of-a-Kind Senior Living Community’s Secret to a Strong Online Reputation

Elmhurst House Of Friendship has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with Director of Marketing Marilyn Mull.

The first thing we wanted to know was what makes Elmhurst House Of Friendship unique compared to the many other senior living communities in West Virginia. Marilyn told us that, this year, they are celebrating their 130th year in business and said:

“I think that the personal attention we provide every resident is critical. Family members want to know that they are safe and secure. We also encourage residents to enjoy life to the fullest.”

When we asked what the secret is to such a solid online reputation at Elmhurst House Of Friendship, Marilyn pointed to the quality of their product and said that the care they provide for their residents is top-notch.

Making the World a Better Place by Enriching the Lives of Their Residents

We also wanted to know what their mission is at Elmhurst House Of Friendship and how they work to make the world a better place. Here’s what Marilyn had to say:

“Our mission is to provide the finest affordable living for older folks as an assisted living residence. We maintain a quality of care and lifestyle that enriches the older adults who call us home.”

Outside of building a powerful online reputation, Elmhurst House Of Friendship has grown with the help of their residents and their families:

“Our best marketers are our residents and their families. The word of mouth we’ve received over the years has been one of our strongest assets.”

It’s clear that Marilyn knows a thing or two about growing a business and building an online reputation. When we asked what advice she has for the many other business owners out there, she told us that every business is unique and emphasized the importance of playing up what makes each business one of a kind.

Congratulations to the team at Elmhurst House Of Friendship for being a 2019 Top Rated Local award winner!

We highly recommend Elmhurst House Of Friendship in Wheeling. Visit their website today!

West Virginia’s Top Rated Local® House Cleaning Companies Award Winner: Clean Up Quality Cleaning

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Clean Up Quality Cleaning is the number one house cleaning company in all of West Virginia for 2019!

Come home to a clean, relaxing space with the help of the professionals at Clean Up Quality Cleaning in Martinsburg.

Clean Up Quality Cleaning has received dozens of reviews on three verified sites with an average rating of 4.86 stars, earning them a tremendous Rating Score™ of 95.57 and a 2019 Top Rated Local award for being ranked the number one house cleaning company in all of West Virginia!

Here’s just one of their many five-star reviews:

“Rachel was extremely professional and prompt in all communications regarding this one-time cleaning job. I was managing this from out of state for a family member who was hospitalized. Rachel was compassionate in a difficult situation. She did an amazing job of cleaning and organizing, and it was a lot of hard work!!” – Shaunie C.

Not Your Average House Cleaning Company

We wanted to know what makes West Virginia’s number one house cleaning company so special, so we took a few minutes to talk with the owner, Rachel.

The first question we had for Rachel was what makes Clean Up Quality Cleaning unique compared to their competition in West Virginia. She pointed to the fact that they always do a thorough job and to the strong relationships they cultivate with their clients.

We also asked Rachel about Clean Up Quality Cleaning’s mission and how they work to make the world a better place. Rachel told us:

“We clean up. We help people keep a clean lifestyle.”

Building Success by Taking Pride in Their Work

When we asked Rachel what their secret is to such a strong online reputation at Clean Up Quality Cleaning, she told us that she takes pride in her work.

Apart from building the kind of online reputation any business would envy, Clean Up Quality Cleaning has spread the word about their service through word of mouth, Google, Facebook and HomeAdvisor.

Every business owner wants to grow their business and build their online reputation the way Clean Up Quality Cleaning has. Rachel’s expert advice for them is to always follow through and be consistent.

Congratulations to the team at Clean Up Quality Cleaning for being a 2019 Top Rated Local award winner, and thank you so much, Rachel, for taking the time to speak with us!

We highly recommend Clean Up Quality Cleaning in Martinsburg. Visit their website today!

West Virginia’s Top Rated Local® Senior Living Communities Award Winner: Bellaire at Devonshire

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Bellaire at Devonshire is the number one senior living community in all of West Virginia for 2019!

If you’re looking for an assisted living community that offers professional care, innovative technology and a comprehensive amenities package, look no further than Bellaire at Devonshire.

Bellaire at Devonshire has received dozens of reviews on three verified sites with an average rating of 4.62 stars, earning them a spectacular Rating Score™ of 92.24 and a 2019 Top Rated Local award for being ranked the number one senior living community in all of West Virginia!

Here’s just one of their many five-star reviews:

“I think the staff and management are very friendly, and helpful. I think Devonshire is a very beautiful facility, and the PCAs there work very hard to give the best quality care possible. They love the residents like they are their own family. I highly recommend this facility for a loved one.” – Angie C.

Not Your Average Senior Living Community

We wanted to know what makes West Virginia’s number one senior living community so special, so we took a few minutes to talk with Director of Sales and Marketing Harper Gardner.

The first question we had for Harper was what makes Bellaire at Devonshire unique compared to their competition in West Virginia. Harper pointed to their top-level customer service, top-level amenities and gorgeous facility.

We also asked Harper about Bellaire at Devonshire’s mission and how they work to make the world a better place. Harper told us about a few of the ways they give back to their community, including getting involved in community events, working with local senior centers and promoting wellness in the community.

Building Success by Focusing on Customers

When we asked Harper what their secret is to such a strong online reputation at Bellaire at Devonshire, he said:

“We provide great customer service that makes them want to leave great customer reviews. We’re very customer-focused.”

Apart from building the kind of online reputation any business would envy, Bellaire at Devonshire has spread the word about their service through community involvement, including with the local chamber of commerce.

Every business owner wants to grow their business and build their online reputation the way Bellaire at Devonshire has. Here’s Harper’s advice for them:

“Everything comes when you provide a good product and good community…”

Congratulations to the team at Bellaire at Devonshire for being a 2019 Top Rated Local award winner, and thank you so much, Harper, for taking the time to speak with us!

We highly recommend Bellaire at Devonshire in Charleston. Visit their website today!

West Virginia’s Top Rated Local® Attorneys and Law Firms Award Winner: Bottner & Skillman Attorneys

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Bottner & Skillman Attorneys is an award winner for attorneys and law firms in 2019.

If you are looking for a law firm that will work diligently to help you with your case, look no further than this award-winning company!

Bottner & Skillman Attorneys has received many overwhelmingly positive reviews across five different verified sites with an average rating of 4.52 stars, earning them an impressive Rating Score™ of 91.24 and two 2019 Top Rated Local awards for ranking as one of the top 50 businesses and one of the top three attorneys and law firms in West Virginia!

Here’s just one of their many five-star reviews:

“They are excellent attorneys. These guys have always been prepared for anything I have brought before them to handle. The office staff is great and friendly and makes visiting an attorney’s office very comfortable.” – M.B.

It is because of excellent reviews like this that Bottner & Skillman Attorneys is now able to call themselves a Top Rated Local award winner!

Not Your Average Law Firm

We were excited to learn all about Bottner & Skillman Attorneys and how they have gotten where they are today, so we sat down with David Skillman.

The first thing we wanted to know was what it is that makes Bottner & Skillman Attorneys stand apart from its competitors. David said that they work hard for working people and refer to themselves as ‘the peoples’ lawyers.’ They do what they can to help the people in their community, and have even been known to take on pro bono cases and referrals from legal aid corporations.

Building Success Through Hard Work

Bottner & Skillman Attorneys has earned a fantastic reputation, so we asked David how they have managed to grow their business and get such great online reviews. He told us that they simply focus on their clients’ cases and on working diligently to obtain great results, and the reviews follow naturally.

In addition to building the kind of online reputation that any small business would envy, Bottner & Skillman Attorneys has spread the word about who they are and what they do by getting their name out in local publications and on the carts in local grocery stores!

They have also found ways to give back, like by donating their time to community organizations, recycling, and giving blood.

There are many businesses out there that are looking to build as impressive a reputation as Bottner & Skillman Attorneys has managed to. We asked if David could share any expert advice with these companies. Here’s what he had to say:

“Well, it all comes down to three things: customer service, customer service, and customer service!”

Congratulations to Bottner & Skillman Attorneys for being a 2019 Top Rated Local award winner, and special thanks to David for taking the time to speak with us!

West Virginia’s Top Rated Local® Barber Shops Award Winner: Marchell’s Barber Shop

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Marchell’s Barber Shop is an award winner for barber shops in 2019.

If you are looking for a barber shop that will get you looking and feeling your best, look no further than this award-winning company!

Marchell’s Barber Shop has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.94 stars, earning them an impressive Rating Score™ of 95.42 and a 2019 Top Rated Local award for ranking as one of the top three barber shops in West Virginia!

Here’s just one of their many five-star reviews:

“It was so easy booking my husband’s appointment through the website/Facebook page, and his haircut turned out amazing. Also, they are very reasonably priced. We will be going back.” – H.D.

It is because of excellent reviews like this that Marchell’s Barber Shop is now able to call themselves a Top Rated Local award winner!

Not Your Average Barber Shop

We were excited to learn all about Marchell’s Barber Shop and how they have gotten where they are today, so we sat down with the owner, Marchell Jones Jr.

The first thing we wanted to know was what it is that makes Marchell’s Barber Shop stand apart from its competitors. With over 10 years of experience, Marchell knows how to do a great job and get people what they want. He always focuses on quality over quantity, and told us that this is a lifestyle and a passion for him. He said that he believes in making sure that all of his customers are taken care of.

Building Success And Building Community

Marchell’s Barber Shop has earned a fantastic reputation, so we asked Marchell how they have managed to grow their business and get such great reviews. He said:

“I do great work, and I don’t ask for reviews. I just let my customers do what they do, and I treat everybody like they should be treated and provide a good product.”

In addition to building the kind of online reputation that any small business would envy, Marchell’s Barber Shop has spread the word about who they are and what they do by finding ways to give back to the community. Marchell said:

“Since I just moved back here, I try to help out and volunteer within the community, sort of like how the old-school barbershops were present in the neighborhood. I give back.”

There are many businesses out there that are looking to build as impressive a reputation as Marchell’s Barber Shop has managed to. We asked if Marchell could share any expert advice with these companies. Here’s what he had to say:

“Show up on time; open the shop on time, and be consistent.”

Congratulations to Marchell’s Barber Shop for being a 2019 Top Rated Local award winner, and special thanks to Marchell for taking the time to speak with us!

West Virginia’s Top Rated Local® Massage Therapists Award Winner: Natural Remedies Spa

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Natural Remedies Spa is an award winner for massage therapists in 2019.

If you are looking for a massage therapist that will help get you feeling your very best, look no further than this award-winning company!

Natural Remedies Spa has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.96 stars, earning them an impressive Rating Score™ of 97.63 and two 2019 Top Rated Local awards for ranking as one of the top 50 businesses and the number one massage therapist in West Virginia!

Here’s just one of their many five-star reviews:

“This was our first experience with a massage as well as our first night away in years, and was so much better than we expected! We will definitely be making this a regular getaway! The staff was very friendly, and the massage was so relaxing!” – D.B.

It is because of excellent reviews like this that Natural Remedies Spa is now able to call themselves a Top Rated Local award winner!

Not Your Average Massage Therapist

We were excited to learn all about Natural Remedies Spa and how they have gotten where they are today, so we sat down with the owner, Bill Moore.

The first thing we wanted to know was what it is that makes Natural Remedies Spa stand apart from its competitors. Bill told us that one major difference is the fact that they make a serious investment in providing their staff with in-house training, which spans over the course of two years.

Bill went on to tell us about their overall business mission, which he described as:

“We provide beneficial treatments to our clients in a welcoming, clean, safe, and relaxing environment while producing positive, measurable results, including post-treatment advice.”

Building Success By Providing Great Customer Service

Natural Remedies Spa has earned a fantastic reputation, so we asked Bill how they have managed to grow their business and get such great reviews. He told us that it is as simple as focusing on exceptional customer service, from top to bottom.

In addition to building the kind of online reputation that any small business would envy, Natural Remedies Spa has spread the word about who they are and what they do by getting their name out on Facebook and through television ads, but most of their growth has happened thanks to word of mouth.

There are many businesses out there that are looking to build as impressive a reputation as Natural Remedies Spa has managed to. We asked if Bill could share any expert advice with these companies. Here’s what he had to say:

“Try to be the best you can possibly be at providing customer service to your clients or customers. When they become repeat customers, you will succeed.”

Congratulations to Natural Remedies Spa for being a 2019 Top Rated Local award winner, and special thanks to Bill for taking the time to speak with us!

West Virginia’s Top Rated Local® Restaurants Award Winner: Woody’s Restaurant

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Woody’s Restaurant is a two-time 2019 award winner in West Virginia!

When you want a mouthwatering bite to eat in Fairmont, there’s no better option than Woody’s Restaurant.

Woody’s Restaurant has received hundreds of reviews on five verified sites with an average rating of 4.69 stars, earning them a marvelous Rating Score™ of 96.92 and two 2019 Top Rated Local awards for being ranked among the top 50 businesses and the top five restaurants in all of West Virginia!

Here’s just one of their many five-star reviews:

“I love this place. [They have] some of the best hot dogs in town. When I go out of town, I don’t even think about getting hotdogs because I’m so spoiled. I’ve been going for 20-some years. Every Wednesday after school, my dad would bring me here to get hotdogs before guitar practice. They also have great pepperoni rolls, especially with their hotdog sauce. [They have a] great atmosphere, and the ladies working there are always nice. This place has tons of history, too. If you’re from out of state, definitely stop in [for an] awesome experience… Beyond the sauce, Woody’s buns are steamed, and the meat itself seems to be of better quality. Keep up the good work, and you’ll keep a lifelong customer. AAA+” – Cody E.

Not Your Average Restaurant

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Abby, Marketing Coordinator at Woody’s Restaurant.

The first thing we wanted to know was what makes Woody’s Restaurant a one-of-a-kind restaurant in West Virginia. Here’s what Abby had to say:

“It’s a personalized atmosphere. We’re a small restaurant, family-owned, and we really take the time to get to know each of our customers. A lot of our customers come in, and we already know their order. We can personalize anything that you want to eat, and we get the time to get to know a little about your day, a little about you, and I think that makes a really nice, friendly atmosphere.”

We also asked Abby what their mission is at Woody’s Restaurant and how they work to make the world a better place. Here’s her response:

“We believe in keeping everything small-town. Everything that we do is very traditional in the sense that Fairmont, West Virginia, is known for its hot dogs, and we haven’t changed anything with our recipes or with our service in over 25 years.”

Building Success Through Great Customer Service

Abby attributes Woody’s Restaurant’s strong online reputation to their commitment to providing next-level customer service:

“We believe that the reviews are attributed to everything that we do in person. We really have great customer service, and we welcome everyone who comes into our restaurant with open arms and open stomachs. We know that, because our customer service is so great, they’re going to write a review because they’re so happy when they leave here.”

Outside of building a powerful online reputation, Woody’s Restaurant has gotten their name out there through word of mouth. When people come in from out of town, everyone tells them that Woody’s is the go-to local spot. Abby added:

“We still believe in word of mouth. Good food and good news travel fast.”

Every business owner wants to build the kind of online reputation Woody’s Restaurant has. When we asked Abby what advice she has for those business owners, she said:

“Be honest with your product when you’re advertising it. Try and stay relevant by promoting your business for the holidays. …Take your reviews and highlight them, and always thank your customers for everything and put them first.”

Congratulations to the team at Woody’s Restaurant for being a 2019 Top Rated Local award winner, and thank you so much, Abby, for taking the time to speak with us!

We highly recommend Woody’s Restaurant in Fairmont. Visit their Facebook page today!

West Virginia’s Top Rated Local® Self Storage Centers Award Winner: A+ Corridor G Self-Storage

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that A+ Corridor G Self-Storage is a 2019 award winner for self storage centers in West Virginia!

Keep your belongings safe and secure by taking advantage of Charleston’s premier self storage center, A+ Corridor G Self-Storage.

A+ Corridor G Self-Storage has received dozens of reviews with an average rating of 4.94 stars, earning them a wonderful Rating Score™ of 97.36 and a 2019 Top Rated Local award for ranking among the top five self storage centers in all of West Virginia!

Here’s just one of their many five-star reviews:

“She is so sweet and kind. We were in a pinch with our landlord backing out of the lease the day of move in, and she was nothing but helpful. She found us the perfect-sized unit, and her personality and genuine conversation made a stressful day so much better. If I ever need a unit again, here is where I’ll go.” – Sarah D.

Not Your Average Self Storage Center

We wanted to learn all about A+ Corridor G Self-Storage and its impressive online reputation, so we took a few minutes to talk with the manager, Chasity Arthur.

The first question we had for Chasity was what is it that sets A+ Corridor G Self-Storage apart from their competition in West Virginia. Here’s Chasity’s response:

“We have a new facility. It’s clean with great security. We have a kiosk on-site for new rentals and payments. I try to make renting here as easy as possible. Renting a storage unit isn’t something that people do on a daily basis, so I try to make it as easy for them as possible.”

We also wanted to know what their mission is at A+ Corridor G Self-Storage and how they work to make the world a better place. Here’s what Chasity had to say:

“The business owners, and I as well, all live locally. The business owners are committed to making this area a better place. We know the needs of the area, and we work to meet those needs.”

Building Success Through Great Service

Chasity attributes A+ Corridor G Self-Storage’s strong online reputation to their commitment to providing great service and asking for reviews.

Outside of building a powerful online reputation, A+ Corridor G Self-Storage has gotten their name out there by getting out in the community and connecting with local businesses to let them know what they have to offer and where they’re located. Chasity added:

“I ask people for referrals and to let other people know that they have had a positive experience renting with me.”

There are so many business owners out there looking to build the kind of online reputation A+ Corridor G Self-Storage has. Here’s Chasity’s expert advice for them:

“Your friendliness and helpfulness always should come first. And then, after you’ve had that good interaction with your tenants, ask them to leave a review online. Offer to send them the links to your Google listing and social media accounts to make it easier for them. You have to be friendly; you have to be helpful, and you have to be open to suggestions.”

Congratulations to the team at A+ Corridor G Self-Storage for being a 2019 Top Rated Local award winner, and thank you so much, Chasity, for taking the time to speak with us!

We highly recommend A+ Corridor G Self-Storage in Charleston. Visit their website today!

West Virginia’s Top Rated Local® Restaurants Award Winner: Purple Iris

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Purple Iris is a two-time 2019 award winner in West Virginia!

For a one-of-a-kind culinary experience in Martinsburg, there’s no better restaurant to turn to than Purple Iris.

Purple Iris has received hundreds of reviews on five verified sites with an average rating of 4.69 stars, earning them a tremendous Rating Score™ of 96.85 and two 2019 Top Rated Local awards for being ranked among the top 50 businesses and the top five restaurants in all of West Virginia!

Here’s just one of their many five-star reviews:

“Our local moms’ group had their annual brunch here. The staff was very attentive; the food was delicious, and the view was so serene. For my first time being here, I was very pleased!” – Amy H.

Not Your Average Restaurant and Venue

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Tiffany Harshbarger, co-owner of Purple Iris.

The first thing we wanted to know was what makes Purple Iris a one-of-a-kind restaurant in West Virginia. Here’s what Tiffany had to say:

“Our chef is a graduate of the Culinary Institute of America in Hyde Park, New York. We use a lot of local and fresh ingredients. We make all of our own sauces that are in stock. Anything we can make, we certainly will make. That’s kind of our forte. We’re like a hidden gem here in Martinsburg. We’re a stone mansion sitting on 17 acres, so we’re a unique property, a unique venue for weddings and events, and a unique place for people to come for dinner. It’s quiet, and you don’t have the hustle-bustle of chain restaurants. There are people looking for quiet dining and a really good atmosphere.”

We also asked Tiffany what their mission is at Purple Iris and how they work to make the world a better place. Here’s her response:

“We hold a lot of community-driven events at our venue. We work closely with the local Chamber of Commerce. We donate to local organizations. We donate food and donate our time. We try to give back as much as possible and as much as we can. I feel like the community then gives back to us as well, so it’s kind of advantageous.”

Building Success by Treating Every Event as Their Own

Tiffany attributes Purple Iris’ strong online reputation to their commitment to

“We just try to treat every event and every party as if it were our own wedding, dinner party or anniversary party. We provide good food, good service and establish a good rapport with all of our customers.”

Tiffany went on to say:

“They enjoy the food that we serve here. It’s American cuisine that we serve, so we have a lot of repeat customers. There’s not a lot of American cuisine fine dining restaurants. A lot of them are chains nowadays, so I think people come to us for their special occasions and special events.”

Outside of building a powerful online reputation, Purple Iris has gotten their name out there through Facebook and Instagram, where their focus is on advertising for the wedding and banquet venue side of the business, as well as for their off-site catering services. They also do a couple of wedding shows every year.

Every business owner wants to build the kind of online reputation Purple Iris has. When we asked Tiffany what advice she has for those business owners, she said:

“You need to treat every event and every person that comes in the door as it’s your own event and your own party. I think they can relate to that. Be accommodating to the guests’ needs and their requests. My husband and I are very instrumental in our business. We are the business owners and work at our business, too. You have to be in this business to do this business. It’s not one that you can run from afar. You have to be involved in it as much as possible, and I think that’s been part of our success as well.”

Congratulations to the team at Purple Iris for being a 2019 Top Rated Local award winner, and thank you so much, Tiffany, for taking the time to speak with us!

We highly recommend Purple Iris in Martinsburg. Visit their website today!

West Virginia’s Top Rated Local® Locksmith Award Winner: Ave’s Lock and Key

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Ave’s Lock and Key is the number one locksmith in all of West Virginia for 2019!

For emergency locksmith services day or night, there’s no better option than Ave’s Lock and Key in Hedgesville.

Ave’s Lock and Key has received dozens of reviews on three verified sites with an average rating of 4.96 stars, earning them a spectacular Rating Score™ of 95.59 and a 2019 Top Rated Local award for being ranked the number one locksmith in all of West Virginia!

Here’s just one of their many five-star reviews:

“This company goes above and beyond. I called them at 8 pm with a small emergency. They responded back immediately. He was actually going to come that night, but I told him that morning would be better. When he left his shop, he called and told me that he was on his way. He showed up, knew exactly what was going on and fixed it. [This was] one of the best experiences I have had in a while. Highly recommend to anyone anywhere.” – Craig F.

Not Your Average Locksmith

We wanted to know what makes West Virginia’s number one locksmith so special, so we took a few minutes to talk with the owner, Averil.

The first question we had for Averil was what makes Ave’s Lock and Key unique compared to their competition in West Virginia. Here’s what he had to say:

“Out of all the competitors in our local region, we’re the only ones that reaches the technician, day or night, and is available 24 hours a day. We don’t use a call center. We answer the calls as they come in. We answer as to exactly: if this is the price, this is the ticket and this is what we’ll do…”

We also asked Averil about Ave’s Lock and Key’s mission and how they work to make the world a better place. Averil told us:

“We’re about trying to provide the best service that we can for reasonable prices and being available when people need us. It’s not always a good thing when someone needs a locksmith, but we always try to make the transition through whatever that issue is as easy as possible.”

Building Success Through Quality Service

When we asked Averil what their secret is to such a strong online reputation at Ave’s Lock and Key, he said:

“The short answer is by providing quality service. The number of satisfied customers is much greater than the online presence. Organically, they happen to find their way on there when they have such a positive interaction with the company.”

Apart from building the kind of online reputation any business would envy, Ave’s Lock and Key has spread the word about their service through word of mouth:

“There are a lot of customers who speak very highly of us, and we’re really honored by that. We try to meet and exceed everyone’s expectations. We try to make sure that no one goes away dissatisfied.”

Averil went on to say:

“When we make a mistake, we try to own up to it, and that’s something that’s harder and harder to find nowadays in businesses. Whatever we do and we have to eat a little crow pie, a little bit of humble pie, it makes it that much more for the customer. When we say, ‘Look, we screwed up, and this is how we’re going to fix it,’ we come up with a good game plan and get it done. Everything, from our location in town to our vans that are clearly marked, all help add to the fact that people tend to notice us and think of us first.”

Every business owner wants to grow their business and build their online reputation the way Ave’s Lock and Key has. Here’s Averil’s advice for them:

“Make sure you have something that’s marketable. Make sure that you’re out representing that, and always be professional whenever possible. That really adds to it. You never know who is going to be a customer or who’s going to end up needing your assistance or who they might know. Your online presence and your in-person experience will prosper when people are thinking about you. Be available when they’re looking for you..”

Congratulations to the team at Ave’s Lock and Key for being a 2019 Top Rated Local award winner, and thank you so much, Averil, for taking the time to speak with us!

We highly recommend Ave’s Lock and Key in Hedgesville. Visit their website today!