Top Rated Local® is pleased to announce that Double Springs Storage is a 2019 award winner for self storage centers in Arkansas!
For safe, reliable storage solutions in Fayetteville, Double Springs Storage is the self storage center to turn to.
Double Springs Storage has received dozens of reviews on multiple verified sites with an average rating of 4.81 stars, earning them an exemplary Rating Score™ of 92.08 and a 2019 Top Rated Local award for ranking among the top 10 self storage centers in all of Arkansas!
Here’s just one of their many five-star reviews:
“[This was our] first time there, and we cannot believe how wonderful the service was! Everybody was friendly and knowledgeable. We are new to the area. It’s easy to find, and they carry everything that we needed. Thank you for helping make our moving experience more bearable! We will definitely be repeat customers!” – Shona S.
Not Your Average Self Storage Center
Scottie Thurman, the Manager of Double Springs Storage, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Double Springs Storage apart from the many other self storage centers in Arkansas. Scottie told us that employee turnover is very low at Double Springs Storage; he’s been there for seven years now and lives onsite. They offer their customers 24-hour accessibility, and they have a set-up their customers really like. They make it easy to maneuver between units, and Double Springs storage is owned by three local guys that work hard to make it more personable. They also have a Uhaul rental service.
Scottie went on to tell us that they have a four-pound Pomeranian that greets everyone when they come in!
We also wanted to know why they do what they do at Double Springs Storage and how they work to make the world a better place. Here’s what Scottie had to say:
“[Our mission is to] treat everyone like we want to be treated — to treat everyone fair.”
Building Success Through Customer Service
When we asked Scottie about Double Springs Storage’s secret to such a strong online reputation, he attributed it to their commitment to customer service and added:
“We just strive to treat everyone right. We don’t encourage reviews.”
Outside of building the kind of online reputation any business owner would envy, Double Springs Storage has spread the word about who they are and what they do through word of mouth, which is a testament to the next-level service they offer..
Scottie went on to say:
“We don’t do anything because we are maxed out on our units and customers. We have a long wait list, and the city has made an ordinance that no one can build any more units;
however, we are building a brand new facility in another town!”
Clearly, Scottie knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“Treat your customers with respect and the same way you want to be treated.”
Congratulations to the team at Double Springs Storage for being a 2019 Top Rated Local award winner, and thank you so much, Scottie, for taking the time to speak with us!
We highly recommend Double Springs Storage in Fayetteville. Visit their website today!