Category: Washington

Washington’s Top Rated Local® Tree Care Companies Award Winner: Sky High Tree Removal

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Sky High Tree Removal is a 2018 award winner for tree care companies in Washington!

When you want the best tree care services in Northwest Washington, including tree felling, tree removal, urban logging, stump grinding and more, you want Sky High Tree Removal.

Sky High Tree Removal has earned dozens of online reviews with an average rating of 4.87 stars, a lofty Rating Score™ of 97.74 and a 2018 Top Rated Local award for being ranked among the top 10 tree care companies in all of Washington!

Here’s just one of their many five-star reviews:

“I can’t say enough good things about this outfit. They returned my call promptly, came when they said they would, did a great job removing five trees in tight quarters, left my property neat and clean and did a few other things for me that I really didn’t expect. I would not hesitate to recommend them to anyone and will be calling them if I need anymore trees removed.

Not Your Average Tree Care Company

Joshua, the owner of Sky High Tree Removal, is committed to his team and his customers, and he always operates at a high standard of excellence and professionalism.

The team at Sky High Tree Removal always takes the time to communicate thoroughly with their customers, and after the job is complete, they’ll follow up to ensure that their customers are happy with their work.

Joshua has a deep desire to grow, change and develop as an individual, and also to see others grow and develop as well. That’s why he’s always training and learning new things, while also training and supporting his employees.

Building Success Through Consistent Effort

Joshua credits Sky High Tree Removal’s strong online reputation to his team’s commitment to putting in a consistent effort day in and day out. They are also men of their word who are well-trained and provide prompt service for their clients.

Apart from building a powerful online reputation, Joshua says that relationships and community involvement have been a key part of Sky High Tree Removal’s growth and success. They are also active on Facebook and are constantly improving their website.

We asked Joshua what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Block out time once a week to invest in the business…It’s just something that needs to be done.”

Congratulations to the team at Sky High Tree Removal for being a 2018 Top Rated Local award winner, and thank you so much, Joshua, for taking the time to speak with us!

If you’re looking for a tree care company that you can depend on to get it right the first time, we highly recommend Sky High Tree Removal. Visit their website today!

Washington’s Top Rated Local® Funeral Homes & Services Award Winner: Scott Funeral

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Scott Funeral is a 2018 award winner for funeral homes and services in Washington!

If you’re looking for a compassionate, supportive funeral home in Tacoma, look no further than Scott Funeral.

Scott Funeral has earned dozens of online reviews with an average rating of 5.00 stars and an incredible Rating Score™ of 99.00 — helping them earn a 2018 Top Rated Local award for being ranked the number one funeral home in all of Washington!

Here’s just one of their many five-star reviews:

“My aunt died six years ago, and Scott Funeral took really good care of us. From the moment I made that call, they put my mind at ease and we knew she was in good hands. The thing I loved about them is that they did not try and push us to buy things that we did not want, like some other places do. They respected our wishes and went out of their way to make sure that everything was right. I don’t know if we could have done this without their help. Losing a loved one is always hard, but having a caring staff that goes out of their way to see you smile makes the process a little easier.” – C.K.

Not Your Average Funeral Home

Scott Funeral is a local funeral home that has been in the same location for the past 22 years, and although there are many things that make them stand out, Coretta, the owner of Scott Funeral, says that it’s the level of customer service they provide that makes the biggest difference.

“People come here because we will sit down and spend time learning about who their loved one was, what they liked to do, etc. My job is to help fill that area up with positive memories.”

As a small company, the staff at Scott Funeral Home is able to interact with their customers and provide the kind of service they deserve. Families also have direct access to a main point of contact, and they don’t have to worry about getting stuck on the phone with a receptionist, like they do with bigger funeral homes.

At the end of the day, the team at Scott Funeral is here to help and to make people feel supported; that’s a must for them.

We asked Coretta why she does what she does and how she works to make the world a better place. Here’s what she had to say:

“I’m here to provide care and compassion, one person at a time. I take care of people when they’re going through some of the hardest times in their lives. My mission is just to love people.”

Building Success Through Excellent Customer Service

Coretta credits Scott Funeral’s strong online reputation to her team’s commitment to taking care of people and to providing great customer service. Coretta has a history of training her managers on customer service, and because of it, she’s received several awards, as well as international recognition.

In an industry that’s all about trust, person-to-person referrals have been a huge source of growth for Scott Funeral.

Scott Funeral also gets their name out there by giving back to their community in many different ways, from helping kids get the supplies they need to go back to school to helping people released from prison transition back into the community.

We asked Coretta what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Take care of people! If you sincerely take care of people, the business will grow. Just like we have to have good principles in the accounting side, we have to have good principles in the customer service side as well. It all comes down to servitude and service.”

Congratulations to the team at Scott Funeral for being a 2018 Top Rated Local award winner, and thank you so much, Coretta, for taking the time to speak with us!

If you’re looking for a funeral home in Tacoma, we highly recommend working with Scott Funeral. Visit their website today!

Washington’s Top Rated Local® Catering Company Award Winner: Cascade Catering

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Cascade Catering is a 2018 award winner, thanks to their amazing online reputation!

An average five-star rating and a Rating Score™ of 100.00 combine to make Cascade Catering Washington’s number one catering company on Top Rated Local! Here are just three of their impressive reviews:

“We could not have asked for a better, more reliable caterer than Cascade Catering for our wedding. Ashleigh and her crew did an absolutely fabulous job. Ashleigh was so patient with me when trying to decide on the number of dishes/desserts and arriving at a final headcount. I could not have done it without her advice and input based on her extensive experience. The flowers/décor that she used for the buffet table were beautiful, the service was impeccable, and, of course, the food was absolutely delicious!” -Hayley

“From the first time we talked to Ashleigh, went to the tasting, and read the price menu, I have never regretted hiring Cascade Catering. Everything was above and beyond our expectations, and I received so many compliments from our guests, on the quality of the food. Amazing bar service as well. My biggest fear was not having enough food, because our friends and family like to eat, lol. We had more than enough food, and people even felt comfortable going back for more! I cannot thank them enough for helping to make our special day so perfect!” -Carmen

“Ashleigh and Cascade catering provided our rehearsal dinner, wedding dinner, AND a family brunch the day after. And WOW, all three meals were amazing. Everything was delicious, hot, and the meals were managed perfectly. Ashleigh even made accommodations for us (the bride and groom) to have a private dinner after our ceremony. They also set-up, and manned the bar, meaning the only thing left for us to do was enjoy the night! We HIGHLY recommend these caterers for your event!” -Sydney

Not Your Average Catering Company

Ashleigh, owner of Cascade catering, took some time to speak with us about her impressive online reputation.

We first wanted to know what she believes makes her different from other caterers. “Years in business! [We are] family run. Consistency and quality [a huge for us]! Work closely with local vendors and maintains relationships in the community,” she said. She made it clear how much she and her team love participating in life’s special events.

Building Success Through Quality and Service

What’s the Cascade Catering Secret to an excellent online reputation? According to Ashleigh, it’s “offering amazing catering that people are excited about. We follow up to ensure customer satisfaction.”

As for her advice to other business owners that want to build and maintain great online reputations, Ashleigh said “[It’s all about] perseverance! Keep at it!”

Thanks for speaking with us, Ashleigh. Congratulations to the team at Cascade Catering for being a 2018 Top Rated Local award winner!

For excellent catering services in Washington, we highly recommend Cascade Catering.

Washington’s Top Rated Local® HVAC Award Winner: McFarland Heating and Air

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that McFarland Heating and Air is a 2018 award winner!

With an average rating of 5.00 stars and a 97.00 Rating Score™, McFarland Heating and Air has earned a spot among the top 10 HVAC companies in Washington. These are three of the positive reviews that got them here:

“Howard came out today for an annual furnace inspection. He was on time, professional, and very courteous. Howard provided expert advice and took the time to answer all of my questions. I couldn’t be happier and will definitely use them in the future for all of my HVAC needs. Bonus points to McFarland for working on Saturdays and Sundays!” -K.M

“My furnace didn’t seem to start and Howard came out to my property the same day, only to confirm that nothing appeared to be wrong with it other than that a cover may not have been put back on right after I had checked the filters. He didn’t even charge for the service call, as their business is close [to] my house. I will definitely call on them again if something actually will need repairing!” -A.J

“These guys are great. Fast, friendly, affordable and knowledgeable. After a week of freezing in our house and calling various other service providers, they came out within a couple of hours and fixed our furnace problem (a broken igniter) in 30 minutes. They also cleaned some of the other furnace parts, explained everything to us in detail and charged us a price that was lower than their competitors. Recommended this small company to all of my family and friends and would use them again without hesitation.” -J.L

Not Your Average HVAC Company

Howard McFarland, owner of McFarland Heating and Air, took some time to chat with us.

When asked what sets his business apart from other HVAC companies, he said, “The truth is, bigger companies will answer service requests by sending out a salesperson. That salesperson has a quota they have to meet, so they will bid the job based on the maximum amount of money they can squeeze out of you. After they sell you, you’ll never hear from them again. We don’t make a living out of selling people something they really don’t need, so we try very hard to match every customer with what they need. The square footage of a house can make a big difference as to what kind of unit they need, and an elderly woman living alone in a trailer simply does not need the top of the line, industrial sized unit.”

Building Success Through Honesty and Hard Work

So, why do Howard and his team do what they do? “We actually do help people. And that is satisfying work. I worked at a bigger company one time that had a guy charge someone $500 when the only thing wrong was the person accidentally tripped a breaker and the A/C turned off. That’s wrong. We would rather help that person fairly now and hope that we can earn their business in the future.”

Thanks for speaking with us, Howard. Congratulations to the team at McFarland Heating and Air for being a 2018 Top Rated Local award winner!

For expert HVAC services in Snohomish, we highly recommend McFarland Heating and Air.

Washington’s Top Rated Local® Chiropractor Award Winner: Progressive Chiropractic

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Progressive Chiropractic is a 2018 award winner!

An enviable average rating of 4.96 and a high Rating Score™ of 92.73 combine to make Progressive Chiropractic one of the top 10 chiropractic offices in the entire state of Washington for 2018! The Progressive Chiropractic team has certainly done a terrific job of impressing their customers. In fact, here are just three of the more than 100 reviews they’ve received:

“Dr. Sikka is the best chiropractor I’ve ever met. I’ve been going there for a few months now and I’ve seen so much improvement in my health and posture. Will definitely recommend to anyone without any doubt. Great and friendly staff! Everyone is always smiling and makes you feel so comfortable. Couldn’t ask for more. Just the right place for anyone who needs the best treatment.” -Amanpreet K.

“Best chiropractic experience ever. I felt as if I walked into an office full of my family every time I came for an appointment. Both the receptionists were so sweet, Dr. Sikka knew every patient as an individual and genuinely cared for their well being. The masseuses were well trained and focused on whatever you asked them to [do]. My back felt so much better at the end of my visits. Thank you, Dr. Sikka!” -Ankita V.

“Dr. Sikka has been the best chiropractor that I have met. I’ve been to multiple different ones trying to find a doctor I trust, and this is where I am staying. The entire staff is friendly [and] welcoming, and the doctor knows what he is talking about. I would recommend this place to anyone I know. If you don’t believe me, check them out for yourself!” -Mitchell S.

Not Your Average Chiropractic Center

We got a chance to speak with Yannet Perez, the office manager at Progressive Chiropractic about the business’ incredible online reputation.

She is of the firm belief that the business’ tremendous reputation is due in no small part to their unparalleled service to their clients. She noted that Dr. Ronnie Sikka, a chiropractor at Progressive Chiropractic, was voted one on the 10 best chiropractors in the category of client satisfaction by the American Institute of Chiropractors.

Building Success Through Excellent Customer Service

According to Yannet, Dr. Sikka and his staff are committed to providing their clients with exemplary care. Their goal is to be a partner in your journey to better health. Because of this commitment, they have received tons of positive reviews on a wide variety of verified review sites.

So, what’s Yannet’s advice to other businesses that want to create a terrific online reputation? She kept it short and sweet.

“Provide excellent customer service!”

Thank you for taking the time to speak with us, Yannet. Congratulations to the team at Progressive Chiropractic for being a 2018 Top Rated Local award winner!

For caring, expert chiropractic services in Everett, Washington, we strongly recommend you choose Progressive Chiropractic.

Washington’s Top Rated Local® Award Winner: Northwest Hot Springs

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Northwest Hot Springs is one of the top three pool service businesses in the entire state of Washington!

With a terrific 92.15 Rating Score™ and an average rating of 4.62 on our verified review platforms, we are thrilled to say that Northwest Hot Springs is a 2018 award winner. Here are just two of the many excellent reviews they’ve received online:

“Great experience. Highly recommend purchasing from NW Hotsprings in Burlington. Excellent customer service, from purchasing the hot tub to delivery and set up. [The person who] helped us with the selection was very patient and knowledgeable. [The installers] were professional, neat/tidy with install and product use. They took the time to go over the instructions, what to do, how the tub works, etc. Overall this was a great experience, combined the employees walked us through the process and we could not be happier. Thank you!” -Tricia J.

“The experience from sale through installation was fantastic. They shared options that helped us decide on the right hot tub for our use and the hand-off to installation was flawless. The installation team took great care to consider the best route and were very helpful with the setup and addressing any questions. I’m confident the support from NWHS won’t stop at the installation and they’ll be available for any ongoing questions we may have. Great experience.” -Dan B.

“I’ve been the pool manager here at Honeymoon Lake Community Club for the last two years. In that time, [the installer we have worked with] has been stellar in his service. I can only imagine how difficult this job would be without his expertise and willingness to help at a moment’s notice. As long as I have something to say about it, our community will always use your service.” -Libby L.

Not Your Average Pool Service and Repair Company

Marketing and sales manager, Heather, spoke with our team about Northwest Hot Springs’ approach to online reviews and customer service.

We were particularly interested in finding out what she believed to be their secret to such phenomenal online success. She said, “We view our customers as an extension of our family. We offer high-quality products and service to help our customers. Many of our employees have been here over five years. We offer consistent excellent service.”

Building Success Through High Quality Service

A local, family-owned business for more than 30 years, the team at Northwest Hot Springs has absolutely mastered customer service. Their intense dedication to providing their customers with unparalleled pool and spa services is clear through both Heather’s words and the things their customers have to say about them online.

Thank you for taking the time to speak with us, Heather. Congratulations to the team at Northwest Hot Springs for being a 2018 Top Rated Local award winner!

For pool installation and repair services in Washington, our team at Top Rated Local highly recommends Northwest Hot Springs.

Washington’s Top Rated Local® Orthodontists Award Winner: Hi 5 Orthodontics

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that Hi 5 Orthodontics is a two-time 2018 award winner for orthodontists in Washington!

For a smile that can’t be beat in Spokane, there’s one orthodontist’s office that stands above the rest — Hi 5 Orthodontics.

Hi 5 Orthodontics has earned hundreds of online reviews, a spectacular Rating Score™ of 99.68 and two 2018 Top Rated Local awards — one for being ranked among the top 100 businesses in Washington and one for being ranked the number one orthodontist in Washington!

Here’s just one of the many five-star reviews they’ve received:

“I love the staff and service at Hi 5 Ortho. They try really hard to work with your schedule. I’ve never had to wait longer than five minutes for my daughter’s appointment to begin, and the time in the chair is fast but effective. I’m pleased with what they can do and [how] friendly they are while delivering a better smile. I recommend them to everyone!” – Celena M

Not Your Average Orthodontist

Hi 5 Orthodontics truly cares about their patients. Every member of the team at Hi 5 is dedicated to going above and beyond treatment and transaction for their clients in order to create a community of happy people.

They always take a lot of interest in their patients at Hi 5. They always try to create an atmosphere of familiarity and work hard to remember the life events of each of their patients so that they can ask about their last sports game, concert or test. Patients really feel at home and comfortable knowing that the staff at Hi 5 genuinely cares about the patient and the things they enjoy.

The entire team at Hi 5 Orthodontics, including Dr. Williams, wants Hi 5 to be more than just an orthodontist’s office. They want to be a force of good and a place where people leave feeling happier than when they came in.

We asked Mitch Warren, the marketing dental relations specialists at Hi 5 Orthodontics, why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“Our vision is to make our patients happy. We want to make them smile. We literally make smiles, but we also want to make people happy.”

Building Success Through Great Customer Service.

Mitch credits Hi 5 Orthodontics’ strong online reputation to his team’s commitment to great service.

“Dr. Williams hangs his hat on providing great service to our patients. When you give such a great experience, people want to give back.”

In addition to building their online reputation, the team at Hi 5 Orthodontics grows their business through their website, word of mouth and community involvement, participating in events like the ugly sweater charity fundraiser and the Turkey Trot. They are also very active on social media, and although they haven’t done sponsored marketing on Facebook or Instagram, their goal is to have 5,000 likes on Facebook and to be more visible on social media.

We asked Mitch what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“It all starts with your patients and clients. Making patients happy is our highest priority, and people talk about what they love.”

Congratulations to the team at Hi 5 Orthodontics for being a 2018 Top Rated Local award winner, and thank you so much, Mitch, for taking the time to speak with us!

For high-quality orthodontic treatment in Spokane, we highly recommend Hi 5 Orthodontics. Visit their website today.

Washington’s Top Rated Local® Award Winner: Vandervert Automotive

Posted on by Top Rated Local

Top Rated Local® is pleased to announce that Vandervert Automotive has landed in the top 100 businesses in the entire state of Washington!

We are thrilled to announce that the team at Vandervert Automotive has earned a 2018 Top Rated Local award, due to their phenomenal 98.52 Rating Score™. Here are just two of the many rave reviews they’ve received from happy customers:

“My Spokane family has used Vandervert’s forever and today I had the pleasure of visiting them as well. I thought for sure I’d have to pray to the automotive gods (perhaps promise years of servitude) to get the blasted seatbelt to release so I could remove my kids’ car seat. It only took Joss 10 minutes; instant stress relief. Awesome, friendly service” -Sarah M.

“I left them my car while away on vacation because my A/C wasn’t working and they called me when they were finished to let me know it was actually more minor than I was guessing. [They] also let me know about my pesky oil leak that I had been meaning to fix and, after receiving permission since it was a pretty bad leak, took care of that for me as well. It was such a sigh of relief, they did an excellent job and were completely honest about what exactly was wrong and didn’t try selling me anything I didn’t need. I’m usually very skeptical about mechanics since there are many I don’t trust, but I highly recommend Vandervert. The people who work there are outstanding and very nice and definitely know what they’re doing and the price is very fair in my personal opinion.” -Tara M.

“As a first time customer, I was impressed by the friendly and professional reception of their staff — And the quick and immediate service and fix of my car’s air conditioning system. I will go back to them again and will recommend to my friends.” -Glenn W.

These are just two of the phenomenal reviews that Vandervert has received, giving them an impressive 98.52 Rating Score™ and a 2018 Top Rated Local award!

Not Your Average Auto Shop

We spoke with Joss, owner of Vandervert Automotive, about his business’ stellar online reputation.

During our conversation, one thing became abundantly clear — he and his team are incredibly dedicated to offering the very best to their customers. They understand the tantamount importance of putting the customer first and that for many of the people they serve, a car holds great emotional significance and importance in day-to-day life.

Building Success By Doing What’s Right

As an award-winning business owner, Joss left us with this advice:

“Take care of your customers. Customer service before anything else. Follow the golden rule. Make sure you have good people around you, make sure you have honest people that align with your vision”

Thank you for time, Joss. Congratulations to the team at Vandervert Automotive for being a 2018 Top Rated Local award winner!

For all of your automotive needs in Spokane, we highly recommend Vandervert Automotive.

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Kirkland

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care in Kirkland is a 2018 award winner for urgent care centers in Washington!

From the moment you walk through the door, you’ll see why there’s no better urgent care center to turn to in Kirkland for your needs than MultiCare Indigo Urgent Care.

MultiCare Indigo Urgent Care’s Kirkland location has earned dozens of online reviews with an average rating of 4.58 stars, an impressive Rating Score™ of 86.80 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“The entire staff was absolutely amazing! They made my eight-year old daughter feel completely comfortable and made sure she understood every procedure. I made the appointment online and was in and out in 35 minutes. I highly recommend them for any urgent care matter.” – Lamar R

Not Your Average Urgent Care Center

Patients who visit MultiCare Indigo Urgent Care in Kirkland experience a better way to get better. With a facility that’s comfortable, modern and open enough to resemble a classy, relaxing hotel and clinically trained staff members who are always ready to provide convenient, attentive care to their patients, every single aspect of visiting MultiCare Indigo Urgent Care is designed to give patients the best possible experience.

The team at MultiCare Indigo Urgent Care understands that their patients have busy schedules, and they make their patients’ visits as convenient and easy as possible by providing in-suite registration when they can, eliminating the need for the patient to wait in the lobby for registration. Every member of the staff at MultiCare Indigo Urgent Care is clinically trained, which also adds convenience and efficiency to patients’ visits.

In order to make the world and their community a better place, MultiCare Indigo Urgent Care’s mission is to partner with patients, their community and other organizations for a healing, healthy future, and they also do so by providing easy access to great, convenient care for people in their community.

Building Success By Getting Every Staff Member On Board

According to Jasmine Yip, the marketing consultant at MultiCare, the Kirkland location’s secret to such a powerful online reputation is their team’s buy-in and dedication to their mission.

“I think the secret of building a strong online reputation is getting every person on board — from the leadership to frontline staff members and providers. It’s getting everyone to see the importance of customer service and how our actions define our brand.”

The team at MultiCare Indigo Urgent Care works hard to hold each other accountable, and the clinic’s reputation and online reviews are discussed at staff meetings and are always in the forefront of their minds. Measuring the quality of their services has helped MultiCare Indigo Urgent Care continue to provide better care for their patients.

They do a lot of other things to grow their business and let people within the community know who they are and how they can help, including engaging in their community. One such community event that MultiCare Indigo Urgent Care has been a part of is the Kirkland Summer Fest, which they provide first aid for, as well as hand out useful goodies at, like lip balm and tissues.

Jasmine’s advice for other business owners looking to grow their business and build their online reputation is to first ensure that all of the company’s listings are up to date and accurate on all major sites, and to make customer service the focal point of the business.

“Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”

Congratulations to the team at MultiCare Indigo Urgent Care in Kirkland for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

If you’re in Kirkland and in need of urgent care, we can’t recommend MultiCare Indigo Urgent Care highly enough! Visit their website today.

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Covington

Posted on by Robyn Rivera

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care is a 2018 award winner for urgent care centers in Washington!

Have you been searching high and low for the right urgent care center in Covington? If so, search no further than MultiCare Indigo Urgent Care!

MultiCare Indigo Urgent Care has earned hundreds of online reviews with an average rating of 4.53 stars, an amazing Rating Score™ of 87.34 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“Everybody was nice and helpful. Even in the midst of another emergency, we were seen quickly. They were courteous and seemed to really care about the health of my child. This is the second great experience we’ve had here and will continue coming, even though it’s a 30-minute drive from our house. It’s our go-to if needed.” – Kourtney H

Not Your Average Urgent Care Center

Interior photos from the Covington Indigo Urgent Care Clinic

According to Jasmine Yip, the marketing consultant at MultiCare, you experience the difference that MultiCare Indigo Urgent Care provides from the moment you walk in the door. MultiCare Indigo Urgent Care is focused on the entire patient experience, which all starts with a clean, open and modern facility that is so nice and comfortable that patients often mistake it for a hotel.

Another thing that sets MultiCare Indigo Urgent Care apart is that each staff member is clinically trained, which ensures that patients always get the most convenient and attentive care for their needs.

Last but certainly not least, MultiCare Indigo Urgent Care provides in-suite registration whenever possible, eliminating the need for their patients to wait in the lobby for registration.

When we asked Jasmine why they do what they do at MultiCare Indigo Urgent Care and how they work to make the world a better place, she had this to say:

“MultiCare Indigo Urgent Care was designed with the mission or partnering with patients, the community and other organizations for a healing and healthy future, and it was designed to better our community by providing quicker, easier and more convenient care for our patients.”

Building Success With an Unbeatable Team

The secret to MultiCare Indigo Urgent Care’s powerful online reputation lies in their unbeatable team and the buy-in of every member of that team of the company’s mission. Every person who works at MultiCare Indigo Urgent Care recognizes how important customer service is, as well as how their actions define the company’s brand.

In fact, every teammate is so bought in that the clinic’s reviews and ratings are discussed during staff meetings, and everyone is always in the know about the company’s reputation.

“This helps us measure our quality of service and continue to strive for great care!”

MultiCare Indigo Urgent Care’s Covington location has grown, in large part, because of their online reputation, community involvement, digital presence and the recognized and trusted reputation of MultiCare in general.

We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. According to Jasmine, it all starts with ensuring that all of your company’s listings are up to date and accurate on all of the major sites, and from there, your focus should always be on providing excellent customer service.

Congratulations to the team at MultiCare Indigo Urgent Care in Covington for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

We highly recommend MultiCare Indigo Urgent Care in Covington for all of your after-hours and last-minute care needs. Visit their website today!